Hello community!
Any help on this is much appreciated as we have hit a wall in our ideas to fix this issue.
We have a small subset of MAC users. We have an Enterprise Skype for Business (Lync 2013) hosted locally - no Office 365. All mobile devices and Windows PCs Lync clients operate optimally. In other words, on- and off-site mobility work great and there are no (known) Windows user issues with any Lync functionality.
Our MAC users, on the other hand, have a very strange problem with displaying their contact groups on the Lync for Mac 2011 client. More specifically, MAC users can search the GAL/Contacts DB, they can Message, Video, and Voice Call without issue, and they can see the user profile pictures/availability/etc. The ONLY problem they have is not being able to see their self-defined groups on the "main" screen of the application. Given that we have the Exchange 2013/Lync 2013 deployment, we know we cannot change group associations on the Lync for Mac clients. However, we should still be able to see the previously established groups.
We have tried the following resolutions with no success:
- Update the Lync servers
- Update/reinstall/revert Lync for MAC clients
- Enable/Disable specific MAC user accounts
- Modify Lync Server Policies
Any help or ideas in how to solve this would be GREATLY appreciated. We have a lot of "unhappy" Mac end-users.