Lync for Mac 2011 Contact Groups not displaying

Hello community!

Any help on this is much appreciated as we have hit a wall in our ideas to fix this issue.

We have a small subset of MAC users.  We have an Enterprise Skype for Business (Lync 2013) hosted locally - no Office 365.  All mobile devices and Windows PCs Lync clients operate optimally.  In other words, on- and off-site mobility work great and there are no (known) Windows user issues with any Lync functionality.

Our MAC users, on the other hand, have a very strange problem with displaying their contact groups on the Lync for Mac 2011 client.  More specifically, MAC users can search the GAL/Contacts DB, they can Message, Video, and Voice Call without issue, and they can see the user profile pictures/availability/etc.  The ONLY problem they have is not being able to see their self-defined groups on the "main" screen of the application.  Given that we have the Exchange 2013/Lync 2013 deployment, we know we cannot change group associations on the Lync for Mac clients.  However, we should still be able to see the previously established groups.

We have tried the following resolutions with no success:

- Update the Lync servers
- Update/reinstall/revert Lync for MAC clients
- Enable/Disable specific MAC user accounts
- Modify Lync Server Policies

Any help or ideas in how to solve this would be GREATLY appreciated.  We have a lot of "unhappy" Mac end-users. 

June 10th, 2015 12:24pm

Hi PattyMcC,

Please try to sign in with Windows Lync Desktop client, and check if you can see these groups. And you can remove and re-add these groups within Windows client, and check if the changes sync to the Lync for Mac client.

I have tested on my MacBook, the Lync for Mac client will sync the changes with the Windows Client.

 

If the issue persists, please try to uninstall the Lync for Mac client again by following the steps below.

1.  Drag the Lync application to the Trash.

2.  Remove the following files and folders.

/Users/<username>/Library/Preferences/com.microsoft.Lync.plist

/Users/<username>/Library/Preferences/ByHost/MicrosoftLyncRegistrationDB.xxxx.plist

/Users/<username>/Library/Logs/Microsoft-Lync-x.log (this file is present only if you turned on Lync Logging)

/Users/<username>/Library/Logs/Microsoft-Lync.log

/Users/<username>/Library/Caches/com.microsoft.Lync

/Users/<username>/Documents/Microsoft User Data/Microsoft Lync Data/

/Users/<username>/Documents/Microsoft User Data/Microsoft Lync History/

/Library/Internet Plug-Ins/MeetingJoinPlugin.plugin

 

3.  Delete all keychains that start with OC__KeyContainer.

 

4. Delete all e-mail address certificates.


5.  Empty the Trash.

 

Best regards,

Eric

Free Windows Admin Tool Kit Click here and download it now
June 11th, 2015 10:23am

Eric,

Thank you for taking the time to post to my issue.  This did not fix the problem.

The Windows Lync client works without issues.

After going through your instructions, I still do not see any groups in my Mac Lync client.

-Patrick

June 11th, 2015 2:22pm

Hi Patrick,

Please test if you are able to create self-defined groups within Lync for Mac client, and then check if the changes sync to Windows client.

Best regards,

Eric

Free Windows Admin Tool Kit Click here and download it now
June 17th, 2015 5:57am

Hi PattyMcC,

Im writing to follow up on this thread. Do you have any updates on this issue? Please post back at your convenience.

 

Best regards,

Eric

June 21st, 2015 9:11am

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