Hi,

I am facing issue with lync contact search in lync client 2013.

We have to users with same name. both has lync account with different sip address. when we search the Deep in lync client. it shows only one user Deep Kumar (ENG) (ABC) and second user does not appear in lync client. it appear when we type sip id or full Display name. I added both in lync contact also but is not resolve.

Example :-

User 1 :-   Deep Kumar (ENG) (ABC)

User 2 :- Deep Kumar (LOG) (ABC)

Please suggest to resolve this issue.

Thanks,

Deepak

I'd delete your profile and cache to ensure it's not an issue there: http://www.skypeadmin.com/2014/01/19/the-address-book-is-preparing-to-synchronize/

If that appears to be the issue, I'd consider using WebSearchOnly, it's a preferred search method unless your organization is very very large.  http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/

Hi,

we do not want to use WebSearchOnly gal option.

How we can do troubleshoot this issue.

Thanks

Hi,

found that both user had same secondary smtp address. that is why, the search issue was occur in lync 2013 client.

after removing the same secondary smtp address in one user exchange property. issue has been resolved.

Thanks,

Deepak

• Marked as answer by Deepak Srivastava 19 hours 23 minutes ago

Hi,

found that both user had same secondary smtp address. that is why, the search issue was occur in lync 2013 client.

after removing the same secondary smtp address in one user exchange property. issue has been resolved.

Thanks,

Deepak

• Marked as answer by Deepak Srivastava Tuesday, August 18, 2015 12:05 PM

Hi,

found that both user had same secondary smtp address. that is why, the search issue was occur in lync 2013 client.

after removing the same secondary smtp address in one user exchange property. issue has been resolved.

Thanks,

Deepak

• Marked as answer by Deepak Srivastava Tuesday, August 18, 2015 12:05 PM