I am wanting to set up on our companies web site the ability for our customers to talk directly with someone in the call centre for advice using a chat window. 

We would like to give them the ability to do video and audio but one thing at a time.

We have deployed Lync server 2013 but not yet federated with anyone.  I appreciate that if we are to use lync that this would need to be done first but I was wondering if this was possible to do and how much effort is required in setting it up/

Thanks

Hi,

Integrating this type of functionality is not an 'out the box' feature of Lync. You would need to have custom dev work with you in order to achieve this through the Lync API.

It is definately possible as there are already third party products out there that offer this service for Lync environments. I can't seem to find the one that I was reading about a while back, but the licencing cost was steep, coming in at around 50,000 I recall.

You're correct in your assumption that any solution would no doubt leverage Edge services.

Kind regards
Ben

(Que the Mindlink employees)

• Edited by BenDonaldson Thursday, January 09, 2014 3:15 PM
• Proposed as answer by Anthony Caragol Thursday, January 09, 2014 4:27 PM

Ben's right.  There are third party options.  I've never used it, but this was a top Bing hit: https://lyncwidget.codeplex.com/