Hi,

Lync Address book is not working on Lync 2013 mobile phones (IPhone,Android)

Error :- "we can't connect to the server right now. Please
try again."

Any Idea...

Thanks,

Deepak

Hi

Have you published the lync web services url over the reverse proxy server? lyncweb.domain.com as well as lyncdiscover and the meet and dialin urls?

Also if you are using unified contact store, make sure exchange EWS urls are published externally too.

thanks

Hi,

All Lync web services Urls are published and working fine.

Thanks.

Hi,

Did you enable UCS function? If yes, try to disable it and then test the issue again.

Please also try to restart FE Server and have a test.

Best Regards,
Eason

Hi,

I am using Exchange 2010. So I am not using UCS function.

Thanks

Deepak

Hi,

Problem is not resolved.

Anyone have a idea.

Thanks

Hi Deepak,

Have we tested does this functionality work on Windows phone or IPhone?  

does it work?

you can try using the following tool and test

http://blogs.technet.com/b/nexthop/archive/2013/02/08/the-new-lync-connectivity-analyzer.aspx

Hi,

I have tested and address book is not working with windows, IPhone and android phone.

I have also tested with Windows store app. Address book is not working.

I test with analyzer tool and no error is find.

I checked with fiddler and I found below error :-

DistributionListExpander/IAddressBook/SearchAbEntryResponseurn:uuid:5758d525-0129-4d3d-900c-e5af665776d5<searchabentryresponse xmlns="DistributionListExpander"><searchabentryresult xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><items></items><metadata><messagetext i:nil="true"></messagetext><responsecode>CorruptionEntryError</responsecode></metadata></searchabentryresult></searchabentryresponse>

Any Idea.

Thanks

<searchabentryresponse xmlns="DistributionListExpander"><searchabentryresult xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><metadata><responsecode></responsecode></metadata></searchabentryresult></searchabentryresponse>