Lync RSG Hunt Group not working as expected, not getting calls on lync clients

I have created an Hunt Group in Lync. When i dial the number i do get the welcome message but after that it does not get forwarded to the test user which is configured in the Group. (Created a Queue and selected the group here and assigned this to the workflow)

Error on Lync report:

Request: BYE Response: 200 
Diagnostic ID: 26029 Category: Unexpected 
Component: Response Group application 
Reason:   
Call is disconnected because of invalid configuration. 
Description:   
Call is disconnected because of invalid configuration. 

Error in Event Viewer:

The workflow runtime encountered a critical error.

Failure occurrences: 8, since 4/17/2012 7:47:14 AM.
The last encountered error was from a workflow with the display name: TestRG, the URI: sip:TestRG@domain.com, and the GUID: 810c628c-d0c5-4b31-b8d5-f61595def5b0

Suhas

April 17th, 2012 10:25am

Hi Suhas,

have you configured the Queue to be formal or informal? if formal your test user has to sign in the queue

Is your test user Enterprise Voice enabled?

Is the RGS watcher to receive the Status of your test user? if privacy mode is enabled add RGS watcher to your contacts

is your test user avaiable (status)?

are you calling within working hours?

Regards

Jan

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April 17th, 2012 11:16am

have you configured the Queue to be formal or informal? if formal your test user has to sign in the queue : Informal

Is your test user Enterprise Voice enabled? : Yes

Is the RGS watcher to receive the Status of your test user? if privacy mode is enabled add RGS watcher to your contacts: Not sure where this has to be configured, but i have RSG in my contacts

is your test user avaiable (status)?: Yes i have signed in and waiting for the call

are you calling within working hours?: Yes

Suhas

April 17th, 2012 11:57am

Hi Jan,

One more thing, we have co-existense working with OCS 2007 R2. Hope this is not an issue or is it like RG will work only in OCS until it is migrated to Lync2010?

Suhas

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April 17th, 2012 1:10pm

HI,

Do you deploy standard lync server or enterprise lync server?

If enterprise lync server, please log in SQL server and search the rgsdyn--dbo.ActiveFEInstance. Please check you can find the FE server FQDN and the port 8404 in this table.

Please running the Lync server logging tool on the FE server to find why the Response Group can not transfer the calls to the agent.

April 20th, 2012 6:11am

HI,

Any update?

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April 23rd, 2012 6:23am

Hi

I am facing the same issue. I have a Lync server 2013 installed. When a user calls the PSTN number, the call rings just once (after a longish delay) and then gets disconnected. However if I assign the PSTN number directly to the user's account (in the Line URI field), the user gets the call on his Lync client.

Can also someone help me about the Lync report. What is this and how do I access this>?

April 27th, 2013 3:47pm

Hi

I am facing the same issue. I have a Lync server 2013 installed. When a user calls the PSTN number, the call rings just once (after a longish delay) and then gets disconnected. However if I assign the PSTN number directly to the user's account (in the Line URI field), the user gets the call on his Lync client.

Can also someone help me about the Lync report. What is this and how do I access this>?


Did you fix the problem? I have the same issue.
Free Windows Admin Tool Kit Click here and download it now
February 19th, 2014 1:47pm

Hi

I am facing the same issue. I have a Lync server 2013 installed. When a user calls the PSTN number, the call rings just once (after a longish delay) and then gets disconnected. However if I assign the PSTN number directly to the user's account (in the Line URI field), the user gets the call on his Lync client.

Can also someone help me about the Lync report. What is this and how do I access this>?


Did you fix the problem? I have the same issue.
February 19th, 2014 9:42pm

Hi

I am facing the same issue. I have a Lync server 2013 installed. When a user calls the PSTN number, the call rings just once (after a longish delay) and then gets disconnected. However if I assign the PSTN number directly to the user's account (in the Line URI field), the user gets the call on his Lync client.

Can also someone help me about the Lync report. What is this and how do I access this>?


Did you fix the problem? I have the same issue.
Free Windows Admin Tool Kit Click here and download it now
February 19th, 2014 9:42pm

Hi

I am facing the same issue. I have a Lync server 2013 installed. When a user calls the PSTN number, the call rings just once (after a longish delay) and then gets disconnected. However if I assign the PSTN number directly to the user's account (in the Line URI field), the user gets the call on his Lync client.

Can also someone help me about the Lync report. What is this and how do I access this>?


Did you fix the problem? I have the same issue.
February 19th, 2014 9:42pm

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