It seems there is no way to disable the away and inactive status of the Lync Phone Edition?

Is this seriously never come up in testing environments? My responsegroups are useless for certain locations in our environment as we can't use PC Lync clients there. The calls only go through when the status is not "away" or "inactive"

Do I have to tell the people to pick up the phone every XX minutes to prevent going to away.

wkr

Tim

Update:

this happens for parallel groups and for attendant groups. Using Aastra telephones 6725ip.

+1 for this.

 

You can use 'contacts' instead of users (create them with PowerShell only), they never go 'away' BUT they canNOT be part of a response group. So they are also quite useless but don't take up a user license.

Did you ever figure out a solution for this? I'm having the same problem.  It is happening for our Response group setup with Serial routing.

No update on this issue?  It's pretty ridiculous to think that you can't have a shared phone that needs a voicemail box without a computer.  Letting the phone go into an inactive state means it can sit in the middle of a room with 10 workers and never ring as long as it hasn't been picked up recently.

BIG BIG PROBLEM

I am also having this issue with a reception phone which requires voicemail where there is no PC.

Has anyone got any workaround? All i can think of is potentially forwarding the call directly to the phone if the response group has no answer

Hello Tim,

Have you checked the Routing Method set to "Attendant"?

http://technet.microsoft.com/en-us/library/gg398917(v=ocs.14).aspx

The only time a user (Lync Phone edition) will not get a call when presence is set to "Do not disturb".

Alternatively, check this link as a workaround:

http://social.technet.microsoft.com/Forums/lync/en-US/9182abe2-b8f4-4d81-9a9d-27d710aa03eb/analog-phone-as-a-member-of-response-group

Thanks,