Hi,
I got a Polycom CX600 to use with Lync Online. Lync Basic is started and logged-in on the computer, using the XXX@YYY.onmicrosoft.com account (XXX = account name, YYY = domain name). However, when connecting the phone to the computer and re-entering the credentials in the popup box , I get an error message on the phone saying "Connection error [...] Check your connection address, domain\username and password then try again. Check that domain @YYY.onmicrosoft.com has been " (the error message on the phone is cut, the up and down arrows don't allow to go lower..).
I tried 2 sign-in credentials:
1) Sign-in address: XXX@YYY.onmicrosoft.com ; User name= XXX@YYY.onmicrosoft.com
2) Sign-in address: XXX@YYY.onmicrosoft.com ; User name= YYY.onmicrosoft.com\XXX
but neither method works.
Any help is appreciated. I was counting on Lync to cut some costs in my very small company, I hope I did not made a mistake when buying that phone!
A.
PS: Firmware version is 4.0.7577.4100. If it needs to be updated, is there any option in Lync Online to push that update, given that I do NOT have a dedicated computer to use as a server for that?