Lync Login Error: sign in to microsoft lync failed because the service is not available or may not be connected to the internet

Hi ,

Need help to resolve lync login problems.

I have the root certificate in keychain:loginaccess.

But there is no Lync specific keychain.

Kindly help to resolve the issue

Below is the error log

regards

Hari C

Error Log:

Microsoft Lync 14.1.1 (150716)
MacOS version 10.10.5 (build 14F27)
2015/08/26 23:28:12.835  Office Communications Server LOGON STARTED:  USER = {vsnl\hachinni}
2015/08/26 23:28:12.838 SIPService::Logon
2015/08/26 23:28:12.884 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.120 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.120 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.128 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.128 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.129 SIPService::OnEvent(IApplicationLayerEvent &), type: 3, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.129 SIPService::OnEvent(IApplicationLayerEvent &), type: 1, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:13.247 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x0, oldState: 10, newState: 20, direction: 0
2015/08/26 23:28:13.265 InternalConnect, NLResolveAddress returned: 0
2015/08/26 23:28:13.266 IsLocalAddress, 'inp44vl13pool1.vsnl.co.in' is not a local address 
2015/08/26 23:28:13.266 FShouldUseProxy, is returning 1 
2015/08/26 23:28:13.267 Connecting to inp44vl13pool1.vsnl.co.in (port 5061)
2015/08/26 23:28:13.267 InternalConnect, NLGetProxyListCount returned: 0, proxyCount: 1
2015/08/26 23:28:13.267 Using one of the following 1 proxies (in this order):
2015/08/26 23:28:13.267 Proxy 10.150.7.71 (port 8080)
2015/08/26 23:28:13.305 InternalConnect, NLCreateConnection returned: 118,
2015/08/26 23:28:13.305 FUsingHttpsTunnelProxies, returning: 1
2015/08/26 23:28:13.336 Listening thread got exception 118
2015/08/26 23:28:13.337 InternalConnect, NLResolveAddress returned: 0
2015/08/26 23:28:13.338 IsLocalAddress, 'inp44vl13pool1.vsnl.co.in' is not a local address 
2015/08/26 23:28:13.338 FShouldUseProxy, is returning 1 
2015/08/26 23:28:13.339 Connecting to inp44vl13pool1.vsnl.co.in (port 5061)
2015/08/26 23:28:13.339 InternalConnect, NLGetProxyListCount returned: 0, proxyCount: 1
2015/08/26 23:28:13.339 Using one of the following 1 proxies (in this order):
2015/08/26 23:28:13.339 Proxy 10.150.7.71 (port 8080)
2015/08/26 23:28:13.377 InternalConnect, NLCreateConnection returned: 118,
2015/08/26 23:28:13.377 FUsingHttpsTunnelProxies, returning: 1
2015/08/26 23:28:13.418 Listening thread got exception 118
2015/08/26 23:28:15.346 InternalConnect, NLResolveAddress returned: 0
2015/08/26 23:28:15.347 IsLocalAddress, 'inp44vl13pool1.vsnl.co.in' is not a local address 
2015/08/26 23:28:15.348 FShouldUseProxy, is returning 1 
2015/08/26 23:28:15.348 Connecting to inp44vl13pool1.vsnl.co.in (port 5061)
2015/08/26 23:28:15.348 InternalConnect, NLGetProxyListCount returned: 0, proxyCount: 1
2015/08/26 23:28:15.348 Using one of the following 1 proxies (in this order):
2015/08/26 23:28:15.348 Proxy 10.150.7.71 (port 8080)
2015/08/26 23:28:15.381 InternalConnect, NLCreateConnection returned: 118,
2015/08/26 23:28:15.381 FUsingHttpsTunnelProxies, returning: 1
2015/08/26 23:28:15.410 Listening thread got exception 118
2015/08/26 23:28:19.379 SIPService::OnEvent(NModel::ILogonSessionEvent), hr: 0x80070076, oldState: 20, newState: 10, direction: 1
2015/08/26 23:28:19.379 Login (1) failed with error: (0.-2147024778)
2015/08/26 23:28:19.426 SIPService::OnEvent(IApplicationLayerEvent &), type: 8, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.426 SIPService::OnEvent(IApplicationLayerEvent &), type: 2, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.427 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.427 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.427 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.428 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.428 SIPService::OnEvent(IApplicationLayerEvent &), type: 4, HasSignedIn(): 0, HasSignedOut: 0
2015/08/26 23:28:19.429 SIPService::OnEvent(IApplicationLayerEvent &), type: 6, HasSignedIn(): 0, HasSignedOut: 0

August 26th, 2015 2:09pm

Hi,

Would you please elaborate your Lync Server environment?

From the log above, it seems that you try to login Lync externally, did you deploy Edge Server?

Please check if the issue also happen for Windows desktop client or just happen for Lync for Mac client.

Please check if the issue happen for multiple users or just for you.

If the issue only happen for you, please try to perform the clean uninstall uninstallation for Lync for Mac:

https://support.microsoft.com/en-us/kb/2691870

Best Regards 

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August 28th, 2015 3:10am

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