Lync Live Chat Support Help-desk

Hi All,<o:p></o:p>

Need a confirmation, Lync can work with Live Chat help-desk.<o:p></o:p>

Explanation -

I am planning to provide live support to end user, they can directly get help from Help-desk team <o:p></o:p>

And if executives are busy then user should be in waiting, once any executive get free then be waited user should chat with him.<o:p></o:p>

Any help would be greatly appreciated.


January 20th, 2015 12:39pm

Use Chat Room in Lync

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January 20th, 2015 1:27pm

Hi Anil, 

Thanks for your response,

Could you please let me know, how we will be able to find out how many users are in waiting queue and assign those waiting users to available executive.


January 20th, 2015 3:28pm

Hi,

Waiting for response...

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February 4th, 2015 12:03am

Hi,

Kindly response here, waiting for your revert.

March 18th, 2015 6:33am

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