Hi All,<o:p></o:p>
Need a confirmation, Lync can work with Live Chat help-desk.<o:p></o:p>
Explanation -
I am planning to provide live support to end user, they can directly get help from Help-desk team <o:p></o:p>
And if executives are busy then user should be in waiting, once any executive get free then be waited user should chat with him.<o:p></o:p>
Any help would be greatly appreciated.