I have a client who has her Inactive timer set to 20 minutes.  I verified that the registry entry is set as such.  We have rebooted her system and cleared her Lync cache files.  She does not have a screen saver set, and her plugged in power setting for turning off the display is set for 30 minutes, and put the computer to sleep is Never.  Battery power options has the display turning off after 5 minutes.  Her system is plugged in and the Inactive status kicks off after 5 minutes and the display does not turn off.  I can not figure out why it is kicking off after 5 minutes rather than 20 minutes as it is set.  Any ideas on what else might be causing it to go inactive after 5 minutes?  Or what else I can try to get it to initiate the 20 minutes that it has set?

• Merged by Eason HuangMicrosoft contingent staff, Moderator Friday, January 16, 2015 1:09 AM duplicate

I have a client who has her Inactive timer set to 20 minutes.  I verified that the registry entry is set as such.  We have rebooted her system and cleared her Lync cache files.  She does not have a screen saver set, and her plugged in power setting for turning off the display is set for 30 minutes, and put the computer to sleep is Never.  Battery power options has the display turning off after 5 minutes.  Her system is plugged in and the Inactive status kicks off after 5 minutes and the display does not turn off.  I can not figure out why it is kicking off after 5 minutes rather than 20 minutes as it is set.  Any ideas on what else might be causing it to go inactive after 5 minutes?  Or what else I can try to get it to initiate the 20 minutes that it has set?

• Merged by Eason HuangMicrosoft contingent staff, Moderator Friday, January 16, 2015 1:09 AM duplicate

I have a client who has her Inactive timer set to 20 minutes.  I verified that the registry entry is set as such.  We have rebooted her system and cleared her Lync cache files.  She does not have a screen saver set, and her plugged in power setting for turning off the display is set for 30 minutes, and put the computer to sleep is Never.  Battery power options has the display turning off after 5 minutes.  Her system is plugged in and the Inactive status kicks off after 5 minutes and the display does not turn off.  I can not figure out why it is kicking off after 5 minutes rather than 20 minutes as it is set.  Any ideas on what else might be causing it to go inactive after 5 minutes?  Or what else I can try to get it to initiate the 20 minutes that it has set?

Sounds like a bug, does this affect other users?  Can it be replicated if she logs into another machine?  Is the client fully patched?  Are we certain she's not logged in elsewhere at the same time?

Dupe: https://social.technet.microsoft.com/Forums/lync/en-US/ede8892c-71c2-4f5b-b925-2d5b0c980e3a/lync-inactive-timer-not-working-starts-after-5-minutes-rather-than-20-minutes?forum=ocsclients

She is fully patched.  I have not heard of other clients having this issue.  I have not yet tried to have her log into another system yet either, but will try that.

Hi,

Please try to repair Office 2013 and then test again.

If the issue only happen for one computer, please also delete Lync user information on Registry.

Best Regards,
Eason Huang

Sorry I forgot to mention we are using Office 2010 and Lync 2010.  Wouldn't I run the repair on Lync 2010 as it shows as a separate installation in Programs and Features?  I had thought of that already, but did not consider cleaning out the client's registry settings.

FYI... sorry about the duplication.  I was getting error pages on the Forum yesterday and I thought it had failed the first time.

My apologies, I didn't check the location being the 2010 forum and was hoping it might still be 2013 as we get a lot of 2013 posts in the 2010 forums.  The app doesn't currently work with 2010 which stinks.  I was thinking if it worked we could beef it up so it worked well for you and add some additional features.  In the end, there's no native option but it's a good idea.

Hi,

Please try to delete the Lync user information on Registry with the following path and then test again:

HKCU\Software\Microsoft\Communicator\sip@domain.com

Best Regards,
Eason Huang

I did remove the registry info, but I also ran a repair on Microsoft Lync installation, and that fixed the issue.

I previously tried just deleting the user cache files under C:\Users\USERNAME\AppData\Local\Microsoft\Communicator, but that did not help.

• Marked as answer by Brit Whittington Monday, January 26, 2015 3:11 PM

I did remove the registry info, but I also ran a repair on Microsoft Lync installation, and that fixed the issue.

I previously tried just deleting the user cache files under C:\Users\USERNAME\AppData\Local\Microsoft\Communicator, but that did not help.

• Marked as answer by Brit Whittington Monday, January 26, 2015 3:11 PM