When using Lync desktop sharing on a user that is a local administrator on their computer, the lync desktop sharing session pauses each time I try and execute a program or go into the registry? UAC is active on the users computer and we are not going to turn this off for security reasons. We have used other products like Cisco WebEx, Citrix Desktop Sharing, LogMeIn, etc... and they don't have a problem with the UAC prompts, only lync is having these issues. Is there a patch or a setting somewhere to allow these evelated privilages for a lync desktop sharing session?  

Hi Justn,

It is a known issue, but in the latest news, no patch will be available.

 

Cheers

 

Another Microsoft flop... 

and why is it a Microsoft flop?

 I'm visiting these threads because I also would like to use Lync to assist my end users within a screen sharing session.
Let's say my Sales VP has an issue, and uses Lync to contact me.. we start a screen sharing session, and I see how I can fix it... but as soon as admin permissions are needed, we're stuck... I can't see or type my admin creds, and I'm not going to tell him to type mine in.. so I either have to switch to LogMeIn, RDSH into his machine (more disruptive) or hike over to his office, (where our offices are on a 90 Acre park...if he's even on-site)

It would be most excellent if named users could be assigned permissions within 365 so that they could perform help desk tasks, where Lync recognizes admin credentials and allows administrative tasks to be performed on the host.

Bringing this feature to Lync would be a real benefit.
 I would love to ditch LogMeIn as their business model is changing, and anyway, they're not free.

So what are the technical or security challenges here?

best regards.

Any updates on this issue? UAC Controll would be very useful to support our employees.