Good Morning,

Our company recently migrated all of our users to Lync 2013 from Lync 2010.   Most of our clients are still running the Lync 2010 client on their workstations.  There is an ongoing project where we are upgrading to Office 2013 as well.

When a user signs into Lync, clicks on their contacts, the list is blank. They see their frequent contacts and are able to search for people.   Some people are able to manage their contacts through OWA 2013 since we have the integration in place. If they try to add contacts in Lync, they receive the message:

Cannot Add, Remove or move contacts or groups at this time. Please try again later.

I have tried going into the %appdata%\Microsoft\communicator directory and deleting the .cache and .idx and opening Lync again and still they do not appear.

Found this article:  https://support.microsoft.com/kb/2757458?wa=wsignin1.0, but we cannot role people back to Lync 2010.  So they will just have to live with it until they receive Lync 2013 and  use OWA 2013 to manage them until their office client is upgraded.

When you say you integrated the contacts with OWA, do you mean Unified Contact Store?  CAn they see their contacts in Lync 2013?  http://support.microsoft.com/kb/2757458

Thank you for the response.

When I launch Outlook Web Access in 2013, you can sign into Lync from there also.. From there, you can manage your contacts.  Yes they see their contacts in Lync 2013.  Just not sure when they are scheduled to be upgraded.

If it is a matter of them having to wait for the upgrade then we will find a work around for them.

Thanks again

Hi BrianDougherty,

Im not sure whether this is caused by UCS, but you can test it by disabling UCS for a test user.

Run the following command and then check the result.

New-CsUserServicesPolicy -Identity NoUCS  -UcsAllowed $False

Grant-CsUserServicesPolicy Identity test user PolicyName NoUCS

Invoke-CsUcsRollback Identity test user

Best regards,

Eric