Lync Client Address Book not Updating

I just deployed a Lync server on my network for a group of test users to start with until we work out all of the bugs and then deploying it throughout the entire building. I have worked out every problem I was having except one with the GAL.

After the user has logged on and the GAL file is created on their computer, it never updates with new names. I have run the Update-CsAddressBook on the servers. I have checked the Get-CsUserReplicatorConfiguration and the results are this:

Identity:                                  Global

ADDomainNamingContextList:   <>

ReplicationCycleInterval:           00:01:00

Then running the Get-CsAddressBookConfiguration the results are:

Identity:                                Global

RunTimeOfDay:                     12:00 AM

KeepDuration:                       30 

SynchronizePollingInterval:     00:00:05

MaxDeltaFileSizePercentage:   20

UseNormalizationRules:           True

IgnoreGenericRules:                False

EnableFileGeneration:              True

I have ensure that all the computers and servers have the correct registry key setting where the GalDownloadInitialDelay is set to 0. However, no ones Gal files (located in C:\Users\<user profile>\AppData\Local\Microsoft\Communicator\sip_name@domain) update after the initial creation when they first log into Lync. I have left it over night for 2 nights with some of the user accounts to see if they update automatically and they do not. The only way I can get them to see the new people in the GAL are by deleting the GAL files on the local machine and having them restart Lync. That is not going to be possible with 100's of users everytime we get someone new in the building.

How do I configure the servers to automatically update the Clients GAL Files???

May 7th, 2015 11:01am

Hi,

Please try to change the Lync client policy, set the parameter "AddressBookAvailability" to the value of "WebSearchOnly". Then users are allowed to access information by using the Address Book Web Query service.

Then check the issue again.

Best Regards,
Eason Huang

May 8th, 2015 4:27am

Thank you so much for that! That was the answer to everything. I followed the instructions at http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/ and once I ensure it worked for a single user I used the command: Set-CsClientPolicy -Identity Global -AddressBookAvailability WebSearchOnly

Updated the addressbook with Update-CsAddressBook -Verbose and after the 5 minute time wait everyones addressbooks update automatically after deleting the GAL files form their appdata folder. Thank you so much!

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May 8th, 2015 9:49am

Thanks for the help. I found the solution from http://blog.schertz.name/2010/11/forcing-lync-address-book-web-query/ which is to change the AddressBookAvailability to WebSearchOnly. Thank you for the help though
May 8th, 2015 9:50am

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