Lync 2013 won't open

I have installed Office 365 on Win 7 Home Premium.  After a couple of weeks, Lync started replying the following error when I attempted to start and sign in.

Error:

Microsoft Lync has stopped working
Windows can check online for a solution to the problem
...

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: lync.exe

  Application Version: 15.0.4551.1507

  Application Timestamp: 52700648

  Fault Module Name: MSVCR80.dll

Fault Module Version: 8.0.50727.4940

  Fault Module Timestamp: 4ca2b4dd

  Exception Code: c0000005

  Exception Offset: 000000000001e3f0

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

Additional information about the problem:

  LCID: 1033

I have researched this issue and do not seem to be able to find a resolution.  To add frustration, I am able to use Lync 2013 on other devices (pc, laptop, and iPad) with no issue.

Thanks,
K. Cole

 
  • Edited by K. Cole Wednesday, March 05, 2014 9:20 PM
March 6th, 2014 12:20am
I deleted the user profile and verified the version of Office 365.  Office 365 is the newest and deleting and rerunning for the user profile did not fix the issue.
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March 17th, 2014 6:13pm

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