I have installed Office 365 on Win 7 Home Premium.  After a couple of weeks, Lync started replying the following error when I attempted to start and sign in.

Error:

Microsoft Lync has stopped working
Windows can check online for a solution to the problem
...

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: lync.exe

  Application Version: 15.0.4551.1507

  Application Timestamp: 52700648

  Fault Module Name: MSVCR80.dll

Fault Module Version: 8.0.50727.4940

  Fault Module Timestamp: 4ca2b4dd

  Exception Code: c0000005

  Exception Offset: 000000000001e3f0

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

Additional information about the problem:

  LCID: 1033

I have researched this issue and do not seem to be able to find a resolution.  To add frustration, I am able to use Lync 2013 on other devices (pc, laptop, and iPad) with no issue.

Thanks,
K. Cole

 

• Edited by K. Cole Wednesday, March 05, 2014 9:20 PM

Hi,

Did the Lync an on-premises environment or a Lync online environment?

You can try to delete Lync user profile on your local computer and then test again.

You can also check if Office 365 is the latest version, if not, update to the latest version and then test again.

Best Regards,

Eason Huang