Hi,

We're having some issues related to the Address Book or the behaviour of Lync 2010.

We have deployed Lync Server 2010 Standard Edition. We have some laptops running Windows XP while others are running Windows 7. For trial, we have a Windows 7 laptop running both clients Lync 2010 and Lync 2013 (not at the same time).

When using Lync 2010, we can search and find contacts that are enabled in Lync Server. In addition, we can find mail lists. However, we cannot find contacts that exist in the AD but are not enabled in Lync Server (we should be able to find them although we couldn't IM them).

We have followed all the procedures: Update-CsAddressBook, Update-CsUserDatabase, delete GalContacts files and download them again, change policy to WebSearchOnly... but nothing is working.

It's strange to find mail lists, that are stored in other a different OU than users. All users are stored in the same place. Some users are enabled in Lync Server while others aren't. So we opened GalContacts.db file and discover that both, enabled contacts and mail lists, had an attribute like "sip:xxx@yyy.zz", while the other contacts (those not enabled for Lync) hadn't. We tested it and it was right: Lync 2010 just found contacts that had a "sip" attribute in GalContacts.db.

In addition, running Lync 2013 in the same laptop, it actually found all contacts, "sip" and "not sip". Running Lync 2010 again, its strange behaviour came back and only found contacts with a "sip" attribute in the GalContacts.db file.

Does anybody know if there is any registry entry of piece of configuration which could be provoking this behaviour? It's strange seeing Lync 2013 working against Lync Server 2010 but Lync 2010 doesn't.

Does anybody have a hint?

Thank you in advance.

Best regards.

P.S.: The behaviour is the same in Windows XP and Windows 7, but in Windows XP we cannot test Lync 2013.

Hi,

It is so strang. I tested the search feature in Lync 2010 and Lync 2013 of my Lab environment. I didn't find the different result between them.

Hi,

We had the same issue when we migrated users to lync 2013 server.

ihave restarted server that was providing address book service(directed by web url) and issue got resolved.

please try same and share the update

Hi Juan,

We have the exact same problem with Lync 2010 and had observed the same that the users (who have been enabled for Lync) /DLs had the sip attribute and were searchable while the others were not. We found this very strange and still are not sure whether this is expected behaviour. Eventually we will look to move to Lync 2013. But in the meantime, have you found any solution/workaround for this?

Regards,

Karun

     Hi Karun,

     I think I found information somewhere but I don't remember where. But I'm 95% sure that Lync 2010 only searchs users who have a sip attribute (because of my tests and that information).

      We haven't found any solution.

      One probable reason: if you find a user who has not a sip address, you could just send him/her an email, nothing else related to Lync. Maybe Microsoft thought it could be weird to have users you cannot communicate with...

      Sorry...

     Regards.