Hi
Do you have SfB server on premises or are you using SfB online? If on-premises, have you enabled skype directory search by federating with skype consumer and allowing port 4443 outbound from your edge servers external IP?
Does it happen for all users or just one?
thanks
It stops responding when you start typing the name you are looking for and in the application event logs gives the following
Problem signature: Problem Event Name: APPCRASH Application Name: lync.exe Application Version: 15.0.4737.1000 Application Timestamp: 55801b33 Fault Module Name: Uc.dll Fault Module Version: 15.0.4737.1001 Fault Module Timestamp: 558b6e35 Exception Code: c0000005 Exception Offset: 00006336 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057
Hi,
If the issue only happen for you, please try to delete Lync user profile with the following path:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Also make sure Lync update to the latest version.
If the issue happen for multiple users and use Skype for Business Server 2015 on-premises, make sure you have deployed Skype Directory Search with the help of the link below:
https://technet.microsoft.com/en-us/library/Dn705313.aspx?f=255&MSPPError=-2147217396
Hi,
If the issue only happen for you, please try to delete Lync user profile with the following path:
%UserProfile%\AppData\Local\Microsoft\Office\15.0\Lync
Also make sure Lync update to the latest version.
If the issue happen for multiple users and use Skype for Business Server 2015 on-premises, make sure you have deployed Skype Directory Search with the help of the link below:
https://technet.microsoft.com/en-us/library/Dn705313.aspx?f=255&MSPPError=-2147217396
Can you try and recreate the local users windows profile (not the lync profile) If it is just this one user then its going to be either a local user profile corruption or a problem with that specific machine.
If recreating the user profile does not work, then its going to be a machine issue. Perhaps the easiest way to nip this issue in the bud if it still exists after profile recreation is to reimage the machine. Unfortunately, without actually troubleshooting this directly its going to be pretty impossible to tell you exactly what is causing it.