Lync 2013 Verification failed for Mobility (UCWA) service. The service could not be reached from an external network.

Hi All,

I have problem. When I login lync client mobile (I use Windows phone and lync 2013 installed), I get messages error "failed to process server response".

And when I test use Lync connectivity Analyzer, I get messages error "Verification failed for Mobility (UCWA) service. The service could not be reached from an external network".

Please help me to fix it.

Thanks.

June 12th, 2015 12:01am

Maybe the proxy is not correct configured. Have you lyncdiscover.sip.domain configured on your proxy and public dns?

http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx

Free Windows Admin Tool Kit Click here and download it now
June 13th, 2015 6:23am

Hi NugrohoAnindyanto,

Have you updated your Lync Server ?

Since Lync 2013 Mobile applies on Unified Communication Web API (UCWA) that comes with February 2013 Cumulative Update for Lync Server 2013 or later.

In addition, please check the IIS application state, ensure the application is running.


 

Best regards,

Eric

June 17th, 2015 3:37am

Hi NugrohoAnindyanto,

 

Im writing to follow up on this thread. Do you have any updates on this issue? Please post back at your convenience.

 

Best regards,

Eric

Free Windows Admin Tool Kit Click here and download it now
June 21st, 2015 8:52am

Hi NugrohoAnindyanto,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

 

Best regards,

Eric

June 30th, 2015 5:18am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics