Lync 2013 Tidak Bisa Call / Video Call

Hi All,

I have problem with my Lync Server 2013. 
When I try call or video call user not same network, I get messages "call failed due to network issues" and call and video call is't not work. But when I call user in office / same network, call or video call working normally.

I have 1 Edge Server dan 1 Lync Front End Server. I don't use firewall, edge and lync have IP public.

Please help me to resolve this.

June 23rd, 2015 5:14am

Hello NugrohoAnindyanto,

You can run ocslogger.exe from your edge server and analyze the traffic with snooper. You'll see the call details including the IPs and ports used. You'll also see the failure message. just start ocslogger and press start trace, then make the call from external user to internal user then stop the trace and press analyze logs.

To download ocslogger and snooper

please use this link https://www.microsoft.com/en-gb/download/details.aspx?id=35453 

You can share the results here may be we can help.

Regards,

Muhammad Hazem

uchazem.wordpress.com


Free Windows Admin Tool Kit Click here and download it now
June 23rd, 2015 6:56am

Hello Hazem,

How to running ocslogger.exe? I already install on my server.

Thanks


June 23rd, 2015 11:28pm

Hi,

Would you please elaborate your issue?

Did the issue happen between the different LANs in internal environment or happen between external Internet network and the internal network through Edge Server?

If the issue happen between internal networks (different LANs), the issue may cause by the ports. Please double check the port with the help of the link below:

https://technet.microsoft.com/en-us/library/gg398833(v=ocs.15).aspx

If the issue happen between Internet and internal network, the issue should be the ports for Edge Server, check the Media port on Edge external interface and internal interface with the help of the link below:

https://technet.microsoft.com/en-us/library/gg425891(v=ocs.15).aspx

Best Regards,
Eason Huang

Free Windows Admin Tool Kit Click here and download it now
June 24th, 2015 2:47am

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