I've setup and have configured Lync 2013 on prem, and have configured Hybrid to work with Lync online (Office 365 wave 15).

The on-prem environment has Exchange 2013 configured in Hybrid mode with Office 365. ADFS/Single Sign On is setup and working, and DirSync is setup and working.

I've setup a number of test users in my on-prem lync environment, and have successfully moved the test users from on-prem, up to Office 365, and back down to on-prem to confirm Hybrid mode is configured.

I'm having issues with presence information though for my Office 365 homed users. If I sign in as a local on-prem lync user, and add a lync contact to my list who is homed within Lync online, no presence information is displayed for that user.

I believe this to be something to do with the _sipfederationtls SRV record. If I set this record to point towards my Lync On Prem environment (sip.contoso.com - points to external IP of edge servers) no presence information is displayed for added Lync online users. If however, I set _sipfederationtls to point to lyncfed.online.lync.com, presence information is displayed.

Reading through the microsoft documentation suggests that the _sipfederationtls SRV record should only be pointed towards the on-prem environment when hybrid mode has been configured.

Note that if I ping sip.contoso.com from my edge servers, my front end pool IP addresses are returned.

Hi
Please make sure you have configured federation with Lync online:
http://technet.microsoft.com/en-us/library/jj205126.aspx

That is a truly awful response, you clearly have not read this issue. I am experiencing the exact symptoms above where i can move users so federation is clearly in place to a degree, but i cannot see presence.

Hi Dan.  Did you ever figure out what was going on with the presence once you configured Lync Hybrid?  I am having the similar issue as you mentioned but cannot find the fix.  Hoping you've fixed it on your end and can shed some light into this issue.  Thanks a ton.

I have same problem.

Lync on-promise users can not see presence of Lync online users " presence unknown"

Lync online users can see presence of Lync on-promise users.

when i used Lync logging tool i got in the presence sip message

Did you figure out the solution ?

• Edited by Ahmed Mostafa Mohamed 41 minutes ago update

I have same problem.

Lync on-promise users can not see presence of Lync online users " presence unknown"

Lync online users can see presence of Lync on-promise users.

when i used Lync logging tool i got in the presence sip message

Did you figure out the solution ?

• Edited by Ahmed Mostafa Mohamed Thursday, March 12, 2015 6:38 AM update

I have same problem.

Lync on-promise users can not see presence of Lync online users " presence unknown"

Lync online users can see presence of Lync on-promise users.

when i used Lync logging tool i got in the presence sip message

Did you figure out the solution ?

• Edited by Ahmed Mostafa Mohamed Thursday, March 12, 2015 6:38 AM update

I have same problem.

Lync on-promise users can not see presence of Lync online users " presence unknown"

Lync online users can see presence of Lync on-promise users.

when i used Lync logging tool i got in the presence sip message

Did you figure out the solution ?

• Edited by Ahmed Mostafa Mohamed Thursday, March 12, 2015 6:38 AM update

I have same problem.

Lync on-promise users can not see presence of Lync online users " presence unknown"

Lync online users can see presence of Lync on-promise users.

when i used Lync logging tool i got in the presence sip message

Did you figure out the solution ?

• Edited by Ahmed Mostafa Mohamed Thursday, March 12, 2015 6:38 AM update

Hello Ahmed.  Please ensure you have the following DNS entries correct for your Domain.

SRV Records for Domain Contoso.Com:

service: _sip

Protocol, Prioty, weight, Port: _tls, 100, 1, 443

Points too: Your edge server External DNS Entry(in my case its access.contoso.com)

service: _sipfederationtls

Protocol, Priority, weight, Port: _tcp, 100, 1, 5061

Points too: Your edge Server External DNS Entry (in my case its access.contoso.com)

lyncdiscover.contoso.com -> Lync FE (External IP)

LyncdiscoverInternal.contoso.com -> Lync FE (Internal IP)

In Office 365 Lync Mgt, make sure you've added your Domain to the allowed list and placed a check mark next to it and saved.

You should have presence working both ways now as long as you've gone through the Lync Hybrid steps properly and can migrate users from on-prem to lync online and vice-versa.  Good luck please let me know if you still have any issues.