Hi,
I have been unable to get a Polycom CX500 phone working on our network (first IP phone), the phone connects but gets "an account matching this phone number cannot be found" I have run the DHCP commands through and everything looks OK and all options appear to be configured.
I have run the powershell command to test phone connectivity and get the error message below, I have checked my phone pin and reset it and the number shows up correct in the dial in URL. When you go the web service in a browser you get prompted for credentials
but that is all I can see.
Web Service Url :
https://lync.mydomain.com:443/WebTicket/WebTicketService.svc
Using PIN authentication with Phone\Ext : 44166342 Pin : 211113
Could not get a web ticket
CHECK:
- Web service Url is valid and the web services are functional
- If using Phone Number\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos authentication, make sure you provided valid
credentials
'UnRegister' activity started.
'UnRegister' activity completed in '3.17E-05' seconds.
VERBOSE: Workflow Instance ID 'dbff2882-afb1-4379-9d3b-acb841485097' completed.
VERBOSE: Workflow run-time (sec): 1.3363675.
Any help would be greatly appreciated!
Thanks
James
PS, numbers and names above have been adjusted to protect the innocent!
- Edited by James Botham Tuesday, January 15, 2013 3:14 PM