Lync 2013 Crashes When Transferring From Response Group

Hello,

Seeing a very strange issue on a couple of our clients running Lync 2013.  Whenever they transfer a call from their response group Lync will crash.  Calls into their direct line will transfer just fine.  Here are two of the event logs we have seen from this.

Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c

Faulting module name: mso.dll, version: 15.0.4569.1506, time stamp: 0x52e0dcca

Exception code: 0xc0000005

Fault offset: 0x0000000001828520

Faulting process id: 0x1550

Faulting application start time: 0x01cf4766655f5ead

Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe

Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll

Report Id: cbd75420-b38c-11e3-ae5c-0026b9dd72ee

Faulting application name: lync.exe, version: 15.0.4569.1503, time stamp: 0x52b0bd5c

Faulting module name: LyncDesktopViewModel.dll, version: 15.0.4569.1503, time stamp: 0x52b0c3a2

Exception code: 0xc0000005

Fault offset: 0x0000000000119795

Faulting process id: 0xee0

Faulting application start time: 0x01cf4757f9b12418

Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe

Faulting module path: C:\Program Files\Microsoft Office\Office15\LyncDesktopViewModel.dll

Report Id: 9db0d18d-b359-11e3-ae5c-0026b9dd72ee

We have tried a number of things this to get this working, but nothing has worked.

  • Installed Office 2013 SP1
  • Completely re imaged the client's computers
  • Deployed new Polycom Lync phones
  • Completely removed clients from their response group and the Lync server and added them back

I'm not sure where to go from here or what might be causing this.  I would appreciate any thoughts you might have.  Thank you!


  • Edited by IT_Phil Tuesday, March 25, 2014 1:57 PM
March 25th, 2014 4:56pm

By default, calls from Response Groups ignore call forwarding or simultaneous ring settings.

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March 27th, 2014 12:02pm

Thank you Lisa, but I'm not sure you understand the issue we are having.  This has nothing to do with call forwarding or simultaneous ring settings. 

The client is getting the call from the response group and that works fine.  Next, they need to transfer that call to another person in the company.  When they click on the transfer button Lync crashes.  A call from the direct line does not crash Lync.  The above events have been given with those crashes.

Again, this has nothing to do with call forwarding or simultaneous ring settings.

March 27th, 2014 5:49pm

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