Lync 2013 - crashing after Windows updates

Hi

After doing the last round of Windows updates, my Lync 2013 client doesn't want to start up. It just crashes at the beginning

Any suggestions on what to do? I've removed Lync, and installed it again. Also removed all the Lync updates that were installed from Windows Update and it still crashes on startup.

Faulting application name: lync.exe, version: 15.0.4517.1004, time stamp: 0x51b13ed6
Faulting module name: MFReadWrite.dll, version: 12.0.9200.16578, time stamp: 0x515f8dda
Exception code: 0xc0000005
Fault offset: 0x0001dde1
Faulting process id: 0x11fc
Faulting application start time: 0x01ce8202de5df005
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Windows\System32\MFReadWrite.dll
Report Id: 1c8f2cb7-edf6-11e2-be92-24be051d43f5
Faulting package full name: 
Faulting package-relative application ID: 

July 16th, 2013 9:57am

I have been facing the same issue after running windows update couple of days ago. The lync 2013 crashes soon I launch on win7 OS. Any help

- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-07-16T13:40:27.000000000Z
EventRecordID 146275
Channel Application


Security
Faulting application name: lync.exe, version: 15.0.4517.1004, time stamp: 0x51b13f00
Faulting module name: vdpsrc.dll, version: 1.2.0.71, time stamp: 0x4dd43534
Exception code: 0xc0000005
Fault offset: 0x00005ef5
Faulting process id: 0xb20
Faulting application start time: 0x01ce8229e96f17f0
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\lync.exe
Faulting module path: C:\Program Files\Intel\Bluetooth\vdpsrc.dll
Report Id: 45eb9efc-ee1d-11e2-8923-ac7289f0d1d2


  • Edited by Shane911 Tuesday, July 16, 2013 1:51 PM removed few personal details
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July 16th, 2013 1:49pm

I have been facing the same issue after running windows update couple of days ago. The lync 2013 crashes soon I launch on win7 OS. Any help

- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-07-16T13:40:27.000000000Z
EventRecordID 146275
Channel Application


Security
Faulting application name: lync.exe, version: 15.0.4517.1004, time stamp: 0x51b13f00
Faulting module name: vdpsrc.dll, version: 1.2.0.71, time stamp: 0x4dd43534
Exception code: 0xc0000005
Fault offset: 0x00005ef5
Faulting process id: 0xb20
Faulting application start time: 0x01ce8229e96f17f0
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\lync.exe
Faulting module path: C:\Program Files\Intel\Bluetooth\vdpsrc.dll
Report Id: 45eb9efc-ee1d-11e2-8923-ac7289f0d1d2


  • Edited by Shane911 Tuesday, July 16, 2013 1:51 PM removed few personal details
July 16th, 2013 1:49pm

Please try to replace the faulting module by coping the file from other computer on which Lync clients work correctly.

Before the replacement, please back up the original module file.

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July 17th, 2013 7:59am

Tried that, doesn't work. Also did a binary compare between the mfreadwrite.dll on the crashing machine and one where it works, and they are exactly the same (12.0.9200.16579)
July 17th, 2013 5:40pm

I am facing the same issue with a machine running the same build of mfreadwrite.dll (12.0.9200.16579), we also recently applied Windows Updates, I believe it's related to KB2843160. 

Replacing the mfreadwrite.dll from another machine did not resolve the issue for me and Lync 2013 32-bit continues to crash on start-up.

I am going to test after removing the recent Lync security patch and see if this resolves the issue, though obviously is this is the cause removing the security update is not a solution.

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July 17th, 2013 7:58pm

Hi

I had the same problem earlier this week after an automated Windows Update session. I didn't tie the update to the crashing and ended up reinstalling all of Office 2013 Pro after trying to just remove Lync and then reinstalling. The re-installation of Office cured the problem until this morning, when another Windows Update took place. This time Lync crashed immediately following the reboot after update so I joined the dots.

I went through and uninstalled KB2817465, the Security Update for Lync 2013, which somehow appear twice in my list of updates installed in the past week. After removing both instances in the list I fired up Lync again and it worked fine. I know you stated you have removed the recent updates but just check for that particular KB number to make sure.

Cheers

Paul

Edit:

I just had another user complain of the same issue and I removed all 3 instances of the Lync 2013 Security Update in the Updates list, all having the same KB number but installed on different dates. This resolved the issue. This user also has an HP Laptop PC. Anyone else using HP laptop/notebooks with this issue?

Paul

July 18th, 2013 2:13am

Hi

I had the same problem earlier this week after an automated Windows Update session. I didn't tie the update to the crashing and ended up reinstalling all of Office 2013 Pro after trying to just remove Lync and then reinstalling. The re-installation of Office cured the problem until this morning, when another Windows Update took place. This time Lync crashed immediately following the reboot after update so I joined the dots.

I went through and uninstalled KB2817465, the Security Update for Lync 2013, which somehow appear twice in my list of updates installed in the past week. After removing both instances in the list I fired up Lync again and it worked fine. I know you stated you have removed the recent updates but just check for that particular KB number to make sure.

Cheers

Paul

Edit:

I just had another user complain of the same issue and I removed all 3 instances of the Lync 2013 Security Update in the Updates list, all having the same KB number but installed on different dates. This resolved the issue. This user also has an HP Laptop PC. Anyone else using HP laptop/notebooks with this issue?

Paul

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July 18th, 2013 2:13am

I have this same issue as well on a Windows 8 Ent x64 machine with Lync 2013

Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
Faulting module name: MFReadWrite.dll, version: 12.0.9200.16578, time stamp: 0x515f8dda
Exception code: 0xc0000005
Fault offset: 0x0001dde1
Faulting process id: 0xdc0
Faulting application start time: 0x01ce88816e51d6cd
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Windows\System32\MFReadWrite.dll
Report Id: baef9c43-f474-11e2-be7c-b4b52fe05371
Faulting package full name:
Faulting package-relative application ID:

Removing the KB2817465 update hasn't worked for me.  I also found that when I installed Logitech camera software I get the same crash with MFReadWrite.dll.  As of right now I installed all of the latest Windows Updates for my system, excluding KB2817465. After installing I rebooted and Lync worked fine, rebooted again and it is crashing again with above error and KB2817465 is not installed after going through the installed updates list.  Any other suggestions?

July 24th, 2013 3:39pm

Same problem here! Whats the fix? Any updates on this?
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July 26th, 2013 6:49pm

In the same boat here.  Could use some help please.  I have two machines both identical except I ran Office updates on only one of them.  That update installed the security update for Lync and it's in there three times.   I uninstalled and poof, all is well.  I assume this update will reinstall however if we run Office updates.
July 30th, 2013 4:48pm

My Problem is fixed if I unplug the Logitech webcam. 
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August 7th, 2013 8:23pm

My Problem is fixed if I unplug the Logitech webcam. 

That also worked for me. Any solutions to this issue ??

August 8th, 2013 11:37am

My Problem is fixed if I unplug the Logitech webcam. 

Same here, and we have other win8 machines with the same camera and they don't have a problem.

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August 9th, 2013 6:30pm

My Problem is fixed if I unplug the Logitech webcam. 

Same here, and we have other win8 machines with the same camera and they don't have a problem.

August 9th, 2013 6:30pm

It looks like Lync has conflict with dll file. In my case, event logs pointed BlueTooth dll file and soon I got it resolved after renaming problematic file. It may work on every other case of DLL clash.

Thanks

Shane RAJ

 
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August 13th, 2013 10:25am

got it resolved by renaming dll file (vdpsrc.dll).
August 13th, 2013 10:33am

I started getting the same problem today. Unplugging the logitech camera fixes the issue. Has a solution been found for this?
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August 21st, 2013 11:16pm

I'm having the same issue...unplugging the webcam fixes the issues. Any solution should be really appreciated.

Thanks,

September 4th, 2013 8:12pm

ThePrinceTDW

Mine worked by removing all the lync related updates and search for vdpsrc.dll then rename it to vdpsrc.old.

let us know if it works


  • Edited by KJ Desjaz Wednesday, September 04, 2013 11:00 PM
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September 4th, 2013 10:59pm

ThePrinceTDW

Mine worked by removing all the lync related updates and search for vdpsrc.dll then rename it to vdpsrc.old.

let us know if it works


  • Edited by KJ Desjaz Wednesday, September 04, 2013 11:00 PM
September 4th, 2013 10:59pm

I started getting the same problem today. Unplugging the logitech camera fixes the issue. Has a solution been found for this?

Hi! This crash happened to me on Win 7 (x64). I'm now running Win 8.1 (x64 Pro) and this issue started today after applying Windows updates.

The updates I applied were MS Visual C++ 2008 & 2010 SP1 (KB2538243, KB2565063).

My Lync client 2013 also started working after disconnecting the Logitech webcam (QuickCam E3500). It seems to crash immediately if I connect the webcam.

Have you found out anything?
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September 24th, 2013 4:35am

My Problem is fixed if I unplug the Logitech webcam. 

Be sure to unplug / disable all of your Video devices for this workaround. Don't forget virtual devices installed by some applications.

Andy

September 24th, 2013 6:27am

I have same problem. Since some weeks Lync 2013 is crashing. When I unplug the web cam before I start Lync 2013 it is working. As soon I connect the web cam, Lync is crashing again.

Lync 2010 doesn't show the same problem. It is working well.

My problem is the file MFReadWrite.dll.

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September 25th, 2013 1:40pm

I have same problem. Since some weeks Lync 2013 is crashing. When I unplug the web cam before I start Lync 2013 it is working. As soon I connect the web cam, Lync is crashing again.

Lync 2010 doesn't show the same problem. It is working well.

My problem is the file MFReadWrite.dll.

September 25th, 2013 1:40pm

Same problem here - wondering if a different brand will work.

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October 7th, 2013 6:27pm

I experience the same issue with the MFReadWrite.dll Lync only crashes when I start a video call. It works for the first 2 seconds and then crashes. I also believe it's coming from Windows updates because Video calls worked for the last monthes without any Problems. I already tried to uninstall the KB2817465 updates, but no luck.

Regards,
Michael

October 8th, 2013 5:33pm

I have the same problem with Windows 8.1 64bit (RTM) and Lync 2013.  Unplugging my Logitech web cam fixed the issue.  Does anyone know if Microsoft has acknowledged the issue?
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October 10th, 2013 8:47pm

Hi,

I had the same problem running on Windows 8 (x64) and Lync 2013 (x86). None of the above solution worked for me. However, after a support case with Microsoft we "solved" it by uninstalling the Citrix Receiver client application. This was a known bug and Microsoft is currently investigating the problem.

Hope this will be of any help to anyone that have the same issue.

Regards,
Lidvar Kornberg

  • Proposed as answer by Jim Stalder Thursday, October 17, 2013 4:09 PM
October 11th, 2013 1:20pm

Hi,

I had the same problem running on Windows 8 (x64) and Lync 2013 (x86). None of the above solution worked for me. However, after a support case with Microsoft we "solved" it by uninstalling the Citrix Receiver client application. This was a known bug and Microsoft is currently investigating the problem.

Hope this will be of any help to anyone that have the same issue.

Regards,
Lidvar Kornberg

  • Proposed as answer by Jim Stalder Thursday, October 17, 2013 4:09 PM
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October 11th, 2013 1:20pm

Hi,

That Receiver info is good to know. I can open a discussion about it in the Citrix forums? I'm running Receiver 4.0.1.4, do you have different one?

-Kari

October 14th, 2013 7:15am

I had the same problem.   Windows 8 (x64) and Lync 2013 (x86), with Logitech Camera and Citrix Receiver installed.   Lync crashed with the Logitech Camera was plugged in.   When the camera was unplugged, Lync worked.   With Lync running, and I then plugged in the camera, then Lync crashed.    After reading this, I uninstalled Citrix Receiver and now all is working OK.   (Have not reinstalled Citrix Receiver at this point).
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October 17th, 2013 4:12pm

Hi, this solved my Problem with Windows 8 and Lync 2013 too. Thanks!

October 18th, 2013 8:55am

i had the same problem....and solved it

What was my solution:

in device manager 4 Other Devices with missing drivers were available.

3 times audio and 1 time VGA video

after installing those drivers Lync 2013 strated normally

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October 30th, 2013 9:52am

what you should do is to unregister dll. The Lync client should be able to open again after run the following command with administrative right.

RegSvr32.exe /u C:\Program Files\Intel\Bluetooth\vdpsrc.dll

November 8th, 2013 4:15pm

Hi Lindvar

I can confirm that. After removing the Citrix Receiver (40.0.0.19) Lync is running without any issues.

Andy

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December 6th, 2013 5:50am

Hi

It seems that the latest Citrix Receiver (14.1.0.0) solved the problem.

Andy

December 8th, 2013 11:50am

Thanks, this led me down the path of uninstalling the Jan 14, 2014 Security Update KB2850057 - interestingly, there was also two previous versions of this sec update in my list. After a reboot, this update was removed and replaced with two versions of the same update dated 27 Feb, 2014.

Lync Recording manager now starts without crashing.

This started because I was experiencing the Lync client crashing whenever I plugged in any usb audio device other than my Logitec Headset (eg: Roundtable or ip external phone). Hopefully this is now resolved.

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February 27th, 2014 6:19am

Worked a treat - Thank you. 
March 12th, 2014 2:05pm

Hi everyone! 

I have the same problem with some machines in our company.

Below I present step by step instruction how you can fix it:

1. Delete KB2817465

2. Install KB28881070   http://support.microsoft.com/kb/2881070

3. Install KB2817465 again.

That all guys ;)

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August 15th, 2014 10:26am

I had the same issue. Lync 2013 crashed every time I tried to start it. Nothing I tried from these forums fixed it. My ultimate solution was to uninstall it and go back to using Office Communicator instead. Lync is really a very unreliable product!
  • Edited by Anthony3142 Tuesday, November 11, 2014 12:44 AM
November 11th, 2014 12:44am

I had the same issue. Lync 2013 crashed every time I tried to start it. Nothing I tried from these forums fixed it. My ultimate solution was to uninstall it and go back to using Office Communicator instead. Lync is really a very unreliable product!
  • Edited by Anthony3142 Tuesday, November 11, 2014 12:44 AM
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November 11th, 2014 12:44am

Perfect answer. Removing Citrix Receiver fixed our organization Lync Recording manager issue
June 2nd, 2015 2:37pm

Thanks -Uninstalled updates and this worked ..
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August 10th, 2015 3:06pm

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