I have a user that is having issues saving their conversations to Outlook 2010. It is isolated to 1 user and follows that user no matter what machine they log into. They have the feature turned on to save their conversations to outlook and i even see the conversation history start to queue up, but it will not get sent to outlook. The issue 2 weeks ago for them and as far as i can tell nothing was done to their account.

Do the user have multiple accounts in their Outlook profile?  Can you try and upgrade his client to the latest version (7577.4087)?  It addresses some issues with IMs saving in Outlook:

http://support.microsoft.com/kb/2684739 

Single account and the issues seems to be persistent no matter what comptuer they are at. We're running the lastest updates for Lync (both client and server) and Outlook. Its weird that its just isolated to her computer and started out of the blue 3weeks ago now.

Hi,

Lync client save the conversation history to outlook through EWS, If the EWS is not possible it will go through MAPI. So please check the user's lync client Configuration Information, make sure the EWS deploy is OK and you can find the EWS URI.

You also can try to change the EWSFindCountLimit for this user.

New-ThrottlingPolicy Name LyncClientPolicy EWSFindCountLimit $null
Set-Mailbox -Identity usermailAddress ThrottlingPolicy LyncClientPolicy

EWS is not showing any errors on her account. I am still trying to work out the true root of the issue. It is slightly annoying when you can't replicate it on any other user account.

If it is just happening to one user, and it follows them to other computers, and the feature is enabled in their Lync client policy ( -EnableImAutoArchiving), and there are no EWS issues for the user (ctrl-right click lync system tray icon and select Configuration Information)....then you might want to try removing them from lync completely and then reprovision them for Lync.

Hi,

As Sean wrote.. this can be related to the EWSFindCountLimit. Does the user has a high folder count in his mailbox? Sth. higher than 1000 folders? If so, you need to either create a new policy for this user or you have to change the default policy.

Best Regards

Timo

Is there an easy way to check the folder count?

Also @TWHarrington - I've tried removing and adding them from Lync with no luck.

you could try this one:

http://blogs.technet.com/b/kclemson/archive/2007/08/01/count-the-number-of-folders-in-your-mailbox-with-outlook-vba.aspx

/Tim

i see many threads running about the same issue. Lync2010 not able to store conversation history to outlook 2010 on a Window7 machine.

Also the option to save is grayed out. There is no proper solution I could see anywhere, other than diverse discussions....around the problem.

do I have to have a working Exchange Server for this feature (finding conversations in outlook) to work??

Not sure if you already solved this, but we had the same problem when we upgraded to Office 2010 on Windows 7 machines. The option to save is there, but grayed-out.

The solution: While in a Lync conversation, press ctrl+S. It saves instantly and displays confirmation in the conversation window.

Works every time.

Not quite, the issue I was having was with a particular user and the ability of their Lync Client to send the conversation history to outlook through the MAPI connectors.

I'm having the same problem with one user. There had over 1400 folders and sub folders. Once I reduced the folders to under 600 it started to work but then stopped after a couple of messages.  Even after it said in Lync that the message is saved, it don't. Not in Lync or Outlook.

Have you found a solution?

• Proposed as answer by LanceN06 20 hours 41 minutes ago
• Unproposed as answer by LanceN06 20 hours 41 minutes ago

I'm having the same problem with one user. There had over 1400 folders and sub folders. Once I reduced the folders to under 600 it started to work but then stopped after a couple of messages.  Even after it said in Lync that the message is saved, it don't. Not in Lync or Outlook.

Have you found a solution?

• Proposed as answer by LanceN06 Friday, February 07, 2014 3:09 PM
• Unproposed as answer by LanceN06 Friday, February 07, 2014 3:09 PM

I was having a similar issue with Lync 2013 not showing conversation history on the message tab or within Outlook.

I could see the messages being spooled in the History Spooler C:\Users\theusername\appdata\Local\Microsoft\Office\15.0\Lync

The 15.0 may be different for you if you are using Lync 2010. May say14.0.

If you boot into Safe Mode and rename the sip_user (address) then reboot back into the normal account it'll recreate itself.

If you then send a message to someone and hit Control + S on the keyboard to save the message, you should then see it on the Messages Tab and also see it in Lync conversation History within Outlook.

Hope this helps.

Also, the SIP_user (email account) is inside of the LYNC folder. That's the folder you want to rename or remove...Preference.