Lync 2010 Response Group

Facing an issue with Lync 2010 response group setup. I have a user that is still receiving email voicemail's from a response group even after being removed from the workflow, im having trouble finding out how the user is still receiving the emails.

User has been removed from Agent list in Group tab of control pane

August 6th, 2015 3:15pm

Hi

In the RGS database if you look at the agents table, do you see the user still listed in there? You may have to remove that row from the database. Sometimes the removal process doesn't complete correctly

thanks

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August 6th, 2015 6:09pm

Thanks for the response Mark. I just checked the Agents table in the rgsconfig database, it appear's that this user is not listed in that particular table.
August 7th, 2015 7:47am

Ok, no problem. Its not something simple like a forwarder on the mailbox that handles the voicemail to a distribution group or something?

thanks

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August 7th, 2015 1:08pm

At least from what i can see, there is no forwarding turned on for this mailbox in the EMC console. When i look at the message as it sits in the user's mailbox, i can see in the TO: field it is actually being sent directly to her and not a distribution list.
August 7th, 2015 1:29pm

sorry to bang on about the mailbox, but it isn't a group mailbox is it?
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August 8th, 2015 1:07pm

It's a shared mailbox if that's what you mean.
August 10th, 2015 8:19am

Hi Ross Kotter,

You may execute the following cmdlet and then to see if it works.

sefautil.exe /server:lyncpool.domain.local sharedmailbox@domain.com /disablefwdimmediate /disablefwdnoanswer

 

Best regards,

Eric

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August 12th, 2015 3:41am

I was able to stumble across a resolution for this today. There was no forwarding turned on at the mailbox level, however on a whim i opened outlook as the mailbox user and took a look at the rules. Looks like someone had set up a rule to manually forward the voicemail that goes to that mailbox to this user. Deleting the rule fixed it, thanks for all the suggestions.
August 12th, 2015 9:16am

Thanks for your response Eric. That command looks like it will remove forwarding for all users based on the /disablefwdimmediate swtich, is that correct? If so, i just want to remove one person from getting these emails, not ev
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August 12th, 2015 11:14am

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