Hello all - 

Question - we are getting the Event ID 21034. I understand why, but my question is this. In ADUC we have the Telephone Number (DID) in the Office Field listed as xxx.xxx.xxxx and the Extension listed in the Telephone Number field as XXXX (all have four digits) that begin with 5xxx

I am interested in how I can populate these fields in Lync correctly via a normalization .txt file. 

Also some users, have the same above except the DID is 800.xxx.xxxx, ext. 5xxx populated in the Office Field in ADUC and the Telephone Number is same. 

Also, any exact examples would be greatly appreciated. 

Thanks, 

Chris

Hi,

For the number xxx.xxx.xxxx ext=5xxx, you can try the following normalization rule and then test if it works:

(\d{10})[Xx]{1}5(\d{3})

+8621$1;ext=$2.

The 86 is the CountryCode, and the 21 is the City/AreaCode. You can change it to your Country.

Best Regards,

Eason