What has been done so far as part of your troubleshooting steps?
Try one or all of these:
1. Enable Logging in Lync option for user and try to reproduce the problem. Check for logs.
2. Check if the option "Show me as Do Not Disturb when I am presenting" has been enabled. May be during the call, user was presenting something or shared his desktop.
3. Try updating Lync Client and see if the problem persists.
4. Re-install Lync Client on user machine, if its a single user problem.
Hope any of the above might help.
Is there any update on the issue?
Hi Jmusell,
Hope you have your query answered by now or is it still there?