Lync / Outlook 2010 - New Online Meeting - User account in Outlook and Lync do not match

We have Lync installed in a resource forest. My SIP name and my primary SMTP address are the same. A disabled account in the resource forest is Lync enabled and refers back to my user forest accoutn via the msrtcpsip-originatorSID. So, while an account "resourceforest\userid" actually owns the Lync account, I log inot it using my "userforest\userid". Both of these IDs are the same also, except of course for the domain name.

When I attemp to schedule an online meeting using Outlook 2010 client (Exchange 2007 on the backend - user forest) I receive the error mesage "The user accounts in Outlook and Lync do not match. Please make sure you are signed in to both application with the same user name and privileges."

Is there a way to correct this in a Lync Resource Forest scenario?

Tom

July 15th, 2011 1:08pm

Hi,Tom,

Let's clarify your scenario.You have deployed Lync and created disabled AD account in a resource forest let's call it abc.com,you also enabled user AD account in users' forest let's call it xyz.com and deployed Exchange server in this forest.Base on your description I supposed your sip domain and SMTP domain both are abc.com,but the users in user forest xyz.com couldn't schedule on line meeting when he/she logins in his/her forest beacuse the user logon domain xyz.com is different from SIP and SMTP domain abc.com,right?

Here are some suggestions for you:

1)Verify that the disabled accounts' primary email adress in Exchange match the same as in Lync,rather than the secondary email address.

2)Clear the "cache mode"  in outlook for those users who are hosted in the resource forest.

3) Make sure the disabled acount in resource forest has corresponding permission to the email account.

4)You can read through this post for a reference.

Regards,

Sharon


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July 18th, 2011 10:53am

Hi,Tom,

Let's clarify your scenario.You have deployed Lync and created disabled AD account in a resource forest let's call it abc.com,you also enabled user AD account in users' forest let's call it xyz.com and deployed Exchange server in this forest.Base on your description I supposed your sip domain and SMTP domain both are abc.com,but the users in user forest xyz.com couldn't schedule on line meeting when he/she logins in his/her forest beacuse the user logon domain xyz.com is different from SIP and SMTP domain abc.com,right?

Here are some suggestions for you:

1)Verify that the disabled accounts' primary email adress in Exchange match the same as in Lync,rather than the secondary email address.

2)Clear the "cache mode"  in outlook for those users who are hosted in the resource forest.

3) Make sure the disabled acount in resource forest has corresponding permission to the email account.

4)You can read through this post for a reference.

Regards,

Sharon


July 18th, 2011 10:53am

Hi,Tom,

Let's clarify your scenario.You have deployed Lync and created disabled AD account in a resource forest let's call it abc.com,you also enabled user AD account in users' forest let's call it xyz.com and deployed Exchange server in this forest.Base on your description I supposed your sip domain and SMTP domain both are abc.com,but the users in user forest xyz.com couldn't schedule on line meeting when he/she logins in his/her forest beacuse the user logon domain xyz.com is different from SIP and SMTP domain abc.com,right?

Here are some suggestions for you:

1)Verify that the disabled accounts' primary email adress in Exchange match the same as in Lync,rather than the secondary email address.

2)Clear the "cache mode"  in outlook for those users who are hosted in the resource forest.

3) Make sure the disabled acount in resource forest has corresponding permission to the email account.

4)You can read through this post for a reference.

Regards,

Sharon


Free Windows Admin Tool Kit Click here and download it now
July 18th, 2011 10:53am

Hi,Tom,

Let's clarify your scenario.You have deployed Lync and created disabled AD account in a resource forest let's call it abc.com,you also enabled user AD account in users' forest let's call it xyz.com and deployed Exchange server in this forest.Base on your description I supposed your sip domain and SMTP domain both are abc.com,but the users in user forest xyz.com couldn't schedule on line meeting when he/she logins in his/her forest beacuse the user logon domain xyz.com is different from SIP and SMTP domain abc.com,right?

Here are some suggestions for you:

1)Verify that the disabled accounts' primary email adress in Exchange match the same as in Lync,rather than the secondary email address.

2)Clear the "cache mode"  in outlook for those users who are hosted in the resource forest.

3) Make sure the disabled acount in resource forest has corresponding permission to the email account.

4)You can read through this post for a reference.

Regards,

Sharon


July 18th, 2011 10:53am

Thansk Sharon, I'll be testing this in the next day or two and will post results.

 

Tom

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July 19th, 2011 8:30pm

Hi,Tom,

Any update information here?

Please do let me know if you have any further questions.

Regards,

Sharon

July 22nd, 2011 2:45am

We figured out that there was a little ppiece of the Lync ? exchange integration missing. We needed to add DNS records for autodiscover.xyz.com in for our new domain, referring back to the exchange servers.

 

Thanks for your help!!

  • Marked as answer by Tom_Slycke Monday, July 25, 2011 3:11 PM
Free Windows Admin Tool Kit Click here and download it now
July 25th, 2011 3:11pm

We figured out that there was a little ppiece of the Lync ? exchange integration missing. We needed to add DNS records for autodiscover.xyz.com in for our new domain, referring back to the exchange servers.

 

Thanks for your help!!

  • Marked as answer by Tom_Slycke Monday, July 25, 2011 3:11 PM
July 25th, 2011 3:11pm

We figured out that there was a little ppiece of the Lync ? exchange integration missing. We needed to add DNS records for autodiscover.xyz.com in for our new domain, referring back to the exchange servers.

 

Thanks for your help!!

  • Marked as answer by Tom_Slycke Monday, July 25, 2011 3:11 PM
Free Windows Admin Tool Kit Click here and download it now
July 25th, 2011 3:11pm

We figured out that there was a little ppiece of the Lync ? exchange integration missing. We needed to add DNS records for autodiscover.xyz.com in for our new domain, referring back to the exchange servers.

 

Thanks for your help!!

  • Marked as answer by Tom_Slycke Monday, July 25, 2011 3:11 PM
July 25th, 2011 3:11pm

Created new outlook profile and its works for me ..!!
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March 22nd, 2015 9:15am

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