I have been running the Win7 Professional x64 RTM release on my Lenovo X61 tablet (x61t, Core2Duo L7700 1.8GHz, 4Gb internal, Mobile Intel 965 Express Chipset Graphics, I think it's model X3100), and while almost everything is flawless, I have had two wake-from-sleep problems in the past two weeks. Upon pressing the power button, I'm presented with the standard welcome image (blue logon screen, the new Windows 7 'pigeon', the text 'Windows 7 Professional') but nothing else. There are no other screen elements: no text box to type the password, no user ID picture, nothing. Hitting CTRL-ALT-DEL doesn't do anything, swiping my finger on the fingerprint reader doesn't log me in, putting the tablet back to sleep and waking it again doesn't make a difference, opening and closing the screen doesn't make a difference. The only thing I can do in this case is force a shutdown by holding down the power button, which could cause me to lose work (it hasn't so far - fingers crossed..). I hope Win7 sends troubleshooting info after such user shutdown events.The device manager doesn't show any problematic devices. Perhaps worth noting:I did not have such issues in the past year running Vista x64 in exactly the same configuration. Some things I do that may be related (no statistics yet): - I work with a docking station, but I *think* this also happened when not using that. - I tend to turn off the wireless at home right before sleeping the tablet (hardware switch) - I sleep the system with the tablet open, and wake it with the screen closed in the docking station. I'll report back if this indeed also happens when not using the docking station. It's a hard problem to track down, because the keywords that describe the issue are so generic, and because it only happens about once a week. If anyone has any suggestions or is also experiencing this, please share details. It would be great to resolve this. Edit: perhaps relevant: I see some minor HDD activity when this happens, and my USB mouse, connected to a Dell monitor integrated USB hub, hooked up to my docking station (ultrabase), works fine, so the system does not really seem to be 'locked up'. Joe Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

Some info from the Event Viewer after the 'wake from sleep' event: Custom Views, Administrative: The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-x-y-zz-xxxxxxxxxx-yyyyyyyyyy-zzzzzzzzzz-1000\Printers\Connections\,,xx.xxxxx.xxx.xxx,Printer_Name. This can occur if the key name or values are malformed or missing. (note: I modified the network name and printer name here) Windows Logs, Application: "NtpClient was unable to set a domain peer to use as a time source because of discovery error. NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter. The error was: The entry is not found. (0x800706E1)" That doesn't seem like it would interrupt anything else, but who knows. Windows Logs, System: no errors or warnings around that time. After the hard restart, I see the same network printer error events, but this time the logon screen appears normal, so perhaps that's not it. -Joe Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

Hi Joe, According to your description, we should check the printer connection firstly. So please remove the printer from the computer to check this issue. If the problem can be solved, it means this issue caused by the printer connection. After solving it, we can add the printer again at that time. Click Start->Control Panel-> Devices and Printers->Right click on the printer and choose Remove device After that, please restart the computer to check if we can wake the computer properly from sleep. If the computer still encountered the problem, this issue also can be caused by the BIOS or video driver is out of date. From the Lenovo official website, the BIOS has updated to 10 Jun 2009, please check it in the below link: http://www-307.ibm.com/pc/support/site.wss/MIGR-68009.html Also, from the above site, we can notice that there is not appropriate video driver for Windows 7. But after checking the Intel website, they provide the Windows 7 Professional x64bit Mobile Intel 965 Express Chipset Graphics driver, we can download it from Intel website, and then install it on the computer to check this issue. The download link is below: http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=2800&OSFullName=Windows+7+Professional%2C+64-bit+version*&lang=eng&strOSs=198&submit=Go%21 However, if you dont know how to update BIOS or the above driver did not solve this issue, I suggest you contact the Lenovo Support help us check this issue and check if there is any driver compatible with Windows 7: http://www-307.ibm.com/pc/support/site.wss/homeLenovo.do?country=us Hopeful the above information can help you solve this issue.

Thanks Betty, I'll try all suggestions, and report back if the issue returns. This could take a while since it happens so rarely. The offending printer is on the domain that I am part of, so maybe there is an issue with running the tablet away from the domain (wireless home network), sleeping it, and returning from sleep while on the domain (wired LAN). Also, thanks for tracking down the video driver. -JoeLenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

Quick update: it's definitely not related to the docking station or external monitor. It just happened resuming from sleep without any change in system environment. New possibility: the login screen often shows the 'please scan your finger' text and image for the fingerprint reader, and I noticed that the fingerprint reader driver had the option 'allow the system to turn off this device to save power' enabled. This time the system had shut down by hibernating to prevent data loss. Before updating the BIOS, which I'm a little hesitant to do, I have turned off this type of power management on most devices using the device manager (no wake on LAN etc either). I'll be reporting back if the problem happens again. -JoeLenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

Hi Joe, According to your research, the option allow the system to turn off this device to save power may be the root cause of the problem, now, please disable this option in fingerprint reader driver, and then restart the computer to test this issue. In addition, if this problem still exists, I suggest you remove the fingerprint reader on the computer, and then test this issue again. If the problem disappear after removing the fingerprint reader, I suggest we add the fingerprint reader on the computer, and then install the latest driver on the computer and disable that option to test this issue again. Hope the above suggestion can help you solve this issue. Betty

Thanks. I have a hunch that the problem has to do with the power state of the built in fingerprint reader, so for now I'll keep testing with power management off, but the driver otherwise active. As I mentioned, this only happens once every few days, so the troubleshooting is a slow process. It's not as easy as 'disable driver, restart to check if this fixed it'. As always, I'll report back with any updates. No news means things are going well. -JoeLenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

Hi Joe,How things are going now. Can you update this issue and let me know if my solution can solve this issue now. Betty

Wait, wasn't this my own solution? ;) Anyway, thanks for checking back, so far no further lockups, so it's possible that it was indeed the power state of the fingerprint reader. As I mentioned previously, it's an intermittent issue, so no news is good news. Let's give this two more weeks before declaring it a solution. -Joe Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

So far one week without the problem. It's looking like it is indeed power management related. Can't say which device, but the fingerprint reader is the most likely culprit, especially since normally my login screen usually shows up with the fingerprint 'swipe finger to log in' prompt. If anyone else experiences this problem, please ONLY disable power management on the fingerprint reader so we can rule out any other devices as the cause. In the device manager it's under 'biometric devices'. On my system it's installed as the 'TouchChip Fingerprint Coprocessor' by UPEK, driver version 1.2.0.151, date 5/7/2009.To change the power settings, open the device manager, expand 'biometric devices', right click on the fingerprint reader driver, select 'properties', go to the tab 'Power Management', and disable 'Allow the computer to turn off this device to save power'. -JoeLenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

OK, I'm ready to declare victory. Turning off power management on the fingerprint reader, as well as on the network card components solved this problem. If experiencing this problem, please try only disabling power management on the fingerprint reader. Disabling it for the network card may not have been necessary. -Joe [Edit: problem hasn't returned in nearly a month, so it was VERY likely an issue with the power management on the fingerprint reader] Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

I wonder if this is a related issues: http://news.softpedia.com/news/Windows-7-Can-Lose-Touch-after-Sleep-or-Hibernation-127169.shtml Either way, this really hasn't returned in months since I change the power options, so if not solved, at least there is a workaround.Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory (disabled..), UltraBase docking station.

Hello. I have the same problem o my R500 like Joe Sixgig, can you tell me where I disable power management on the fingerprint reader thx

If you're on Win7, go to Control Panel > Device Manager > Biometric devices > Fingerprint Reader (or similar) Right click that last name, and select properties. Now open the tab that states 'Power management', and uncheck 'allow the computer to turn this device off ..', and click 'OK'. Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory bluescreen generator, UltraBase docking station.

Thanks, so far it works.

I was to quickly with my victory. I disable power management on all network adapters, but the problem dont disaper. Any sugestions? thx

I'm afraid not! Anyone else? You could step through all drivers and try turning off power management on all of them, if battery life is not of critical importance, but other than that I don't have any other ideas I'm afraid. Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory bluescreen generator, UltraBase docking station.

This is interesting. I've got Precision M6300, C2D T7700 2.4GHz, 4GB, Intel PM965, Quadro FX3600 and I experienced the exact same issue once... At least I'll know where to look at now.

Has this issue been resolved? I have the exact same problem. After wakeup from hibernation or sleep the Windows welcome screen shows up, but it is not possible to select user or type password and CTRL+ALT+DEL gives no response. Only valid option is to hard-reboot the computer. It does not happens very time the computer is resumed from hibernation, but once in a while, and not with same intervals on all the notebooks. System: hp notebook 6730b (with fingerprint reader) Windows 7 x64 Enterprise Power management for the Fingerprint reader is turned off in device manager. /Ulrik

A workaround for Lenovo T500 when you wake from sleep to log in screen with no input field: Fn+F12 to hibernate, wait for hibernate (disk activity will cease), power button to wake. With my laptop, this always causes the log in input field to return. I will now be trying Joe Sixgig's solution...

Sorry to say that this just happened again, even though power management on fingerprint reader is off. Next time this happens I'll try your Fn+F12 trick, thanks for the tip.Lenovo X61 tablet, Core2Duo L7700 1.8GHz, 4Gb,Intel 965 integrated graphics, MultiTouch/MultiView screen (pen + resistive touch), Intel turbo memory bluescreen generator, UltraBase docking station.

Acer Travlemate 8572T: I have same problem ! Missing user icons after screen lock or normal shutdown. Happens 75% of time now. Only recover with safe restart but even with this I may have to repeat twice. Computer getting close to being unusable. - power management doenst work - Fn+F12 doest work - uninstall Windows live doesnt work Why has there been no response by Microsoft technical team to this problem after 2 years?

Dell Latitude XT2 Tablet PC 64 bit: I had this identical issue. I had it VERY consistantly. If my computer fell asleep while it was plugged up, no matter the situation, it wouldn't show me the logon elements. I changed the settings of my power button and sleep button and it seems to have fixed the issue. I changed it to shut down and tried it, it worked fine. I changed it back, and everything seems fine I have put it to sleep and hibernate with it plugged up three or four times and no issue thus far. Thanks for the insight. I will keep you up to date if this solves the problem or not. Has anybody else tried it? Thanks, enray501

I had this identical issue. I had it VERY consistantly. If my computer fell asleep while it was plugged up, no matter the situation, it wouldn't show me the logon elements. I changed the settings of my power button and sleep button and it seems to have fixed the issue. I changed it to shut down and tried it, it worked fine. I changed it back, and everything seems fine I have put it to sleep and hibernate with it plugged up three or four times and no issue thus far. Thanks for the insight. I will keep you up to date if this solves the problem or not. Has anybody else tried it? Thanks, enray501

Enray -I tried your suggestion. No change. I had to hard boot 6 times to get back in. Exasperated !

My problem started back after about a week. I changed the Power Button Action to Shutdown and the Put Computer to Sleep time to 1 minute and it seems to have worked again. But with little confidence in Microsoft I have disabled "Require a password on wakeup" or whatever, avoiding thier stupid altogether (no need for a password? no requiring login elements to log in) Ill repost if I find anything new. (yes Im aware this wont work for somebody who needs protection)

I find it interesting (granted unfortunate) but interesting that you dont recieve the log in elements upon reboot. It sounds like many other users get the login elements on the first reboot.

Yes I do hard reboot and login with safe restart. Then restart but logon elements all still missing. I then repeat the process and again login elelemnts missing. I then hard reboot and and logon normally and elements are there.

Finally fixed it ! Control Panel>System>Device Manager>Network Adaptors>Broadcom NetXtreme Gigabit Ethernet Right click on properties Power management tab Tick : Allow this device to wake up the computer

Same problem here, Lenovo T61, Win 7 64-bit. Will try disabling power management on the fingerprint reader and see what happens. On a side-note I had an issue where after sleeping a few times, eventually the fingerprint reader would stop working and I'd have to login using my password. Hopefully this will fix one of these. Alex unfortunately I don't think that's the fix for everyone else. Doesn't seem related to the more generic problem as that setting is essentially just Wake on LAN as I understand it.