Login Windows XP on HP Pavilion zv6000
Purchased used, have previous owner PW, just installed wireless router, now PW doesn't work.1 person needs an answerI do too
December 14th, 2009 3:52pm

Just installing a wireless router should not have affected your user accounts. With a used computer, no matter its provenance, best practice is to completely reinstall the operating system. Most HP's have a recovery partition. The factory restore process is normally invoked by pressing a Function key (like F11) at computer startup. There will be a message as to which Function key to press on the screen when you first start your computer. You can also refer to your computer manual, or the computer mftr.'s website, or contact its tech support to see how to restore your computer to factory condition since each computer mftr. does it differently - sometimes even between models. These machines also usually have a utility with which to create physical recovery discs in case the hard drive needs to be replaced or the factory restore image is somehow damaged. If you did not create the physical recovery discs and/or damaged the recovery image, contact the computer mftr.'s tech support to order a recovery disc set. This is normally very inexpensive, around $20-25. If you really need to get into the system, log into the built-in Administrator account so you can change your own user account's password to a blank. In XP Home, boot the computer into Safe Mode. Do this by repeatedly tapping the F8 key as the computer is starting up. This will get you to the right menu. Navigate using your Up arrow key; the mouse will not work here. Once in Safe Mode, you will see the normally hidden Administrator account. The default password is a blank. In XP Pro, you do not need to go into Safe Mode. At the Welcome Screen, do Ctrl-Alt-Del twice to get the classic Windows logon box. Type in "Administrator" and whatever password you assigned when you set up Windows.MS-MVP - Elephant Boy Computers - Don't Panic!
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December 14th, 2009 5:58pm

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