Logging on to windows..When Turning on the computer screen comes up and shows windows icon and logging on , but then it does not take me to my sign on. The page goes to totally blank screen..
When Turning on the computer screen comes up and shows windows icon and logging on , but then it does not take me to my sign on. The page goes to totally blank screen.. I then cannot do anything I have to unplug computer to shut down..This computer and monitor is just a week old.2 people need an answerI do too
December 5th, 2010 1:46pm

Hi Kathy Gural,1. Since when are you facing this issue?2. Were there any changes made prior to this issue?Step 1: If you have connected any external device, unplug them expect mouse and keyboard and check if you are able to boot normally.Step2:Check if you are able to start the computer using the Last Known Good ConfigurationHow to start your computer by using the Last Known Good Configuration feature in Windows XP?http://support.microsoft.com/kb/307852Step 3:If that fails,check if you can boot in Safe Mode. In Safe Mode, you will have access to basic drivers and system files.A description of the Safe Mode Boot options in Windows XP: http://support.microsoft.com/kb/315222Let us know if you are able to get into Safe mode, we shall proceed with further troubleshooting.Regards, Manasa P – Microsoft Support.
Free Windows Admin Tool Kit Click here and download it now
December 6th, 2010 5:08am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics