I recently upgraded to Windows 8.1, but it reset my custom lock screen image.  I tried re-applying it but the lock screen preview in the settings is stuck on a load loop.  Does anyone know why that is and why it won't set my custom image as the new lock screen image?

• Edited by edochang Monday, October 21, 2013 1:32 AM

Hi,

Please try to delete this folder C:\ProgramData\Microsoft\Windows\Systemdata, change lock screen image again and let me know what's going on.

You will see this similar issue:

http://social.technet.microsoft.com/Forums/windows/en-US/e274cca0-87f3-428c-8e0d-e8407380a39e/cant-change-lock-screen-windows-8?forum=w8itprogeneral

Hope these could be helpful.

Hi, 

I have read this post and the post you linked above. I have deleted the folder, but it still doesn't allow me to change my account picture, lock screen picture or picture password. And the folder reappeared.

I have a Lenovo Thinkpad Tablet and I have recently  updated to Windows 8.1. 

• Proposed as answer by Nyctalus Leisleri 13 hours 52 minutes ago
• Unproposed as answer by Nyctalus Leisleri 13 hours 51 minutes ago

Hi, 

I have read this post and the post you linked above. I have deleted the folder, but it still doesn't allow me to change my account picture, lock screen picture or picture password. And the folder reappeared.

I have a Lenovo Thinkpad Tablet and I have recently  updated to Windows 8.1. 

• Proposed as answer by Nyctalus Leisleri Saturday, April 11, 2015 5:29 PM
• Unproposed as answer by Nyctalus Leisleri Saturday, April 11, 2015 5:29 PM

Hi all,

I've experienced the same issue and it disappeared after doing some weird steps.

First about the problem:

I have Surface Pro tablet, updated to Windows 8.1 many months ago. However yesterday this issue happened for the first time (not sure what triggered it) and continued today as well, even after restarting:

- Charms bar > Settings > Personalize. Click on background color or Accent color palette to try to change color: the pane and Start menu behind freezes and doesn't react on anything except for pressing Windows button on tablet, that throws back to desktop. But when you return to that menu it appears the color has been changed after all (as much as could have been done in one click before it froze).

- Can't change lock screen: I didn't move the image selected there and previous images, they are still located at the same folder. But after selecting an image loading wheel spins and image never updates.

Fix:

After reading here that this replicates with account picture for some people, I wanted to check this on my tablet as well. My account picture shown the current image and 2 previous images to the right. When clicking first of those, nothing changed. When clicking on the second one it shown the image from the first selected as account picture, and vice versa - when clicking on the first again it shown the second pic selected as account picture. After browsing and selecting other image, it didn't update in account picture, but after going out from the menu and back again it appeared that the account image updated after all.

After that all started working normal again - can select account picture, change lock screen and personalize without problems. Weird, but it worked.

What if you "do not permission to delete this file" despite BEING the administrator?