First, turn-off the computers, then unplug both the router and the modem from the wall outlet and wait 2-3 minutes. Next, plug the modem power cord into the wall outlet and wait to all the modem lights blink properly. Then plug the router's power supply cord into the wall outlet and wait about 3 minutes for everything to reset. If this procedure does not result in a internet connection, the modem likely is defective and should be replaced. If you are currently leasing a modem from Comcast, you can begin saving about $7.00 a month by purchasing your own modem. This would be an excellect choice and one that I use: MOTOROLA SB6121 SURFboard Cable Modem RJ-45 After installing it, give Comcast support a call and you'll be up and running in about five minutes. Carey Frisch

I am at my whit's end. We have two computers, one runs Vista the other Windows 7. Neither will connect to the internet. We have tried the following: (1) These issues ONLY began occurring after the entire downtown area experienced a COMCAST outage. (2) This only effects PCs with Windows 7 or Windows Vista (3) All MACs have NO problem connecting automatically (4) We are able to configure the IP address by using the CMD prompt and entering in: ipconfig /release and then entering ipconfig /renew Once we shut down the computer, and restart, we can no longer access the internet without repeating. (5) We tried to login to our wireless router but it redirects to Netgear support page instead of the Router Login/Admin page... this leads us to believe that the issue is within the router. (6) It appears that the IP address is not being automatically assigned to these PCs, even though we have that setting enabled. (7) When we tried to go in and manually assign an IP address, it did not stick. A message regarding DHCP appeared in network diagnosis on Windows 7. We aren’t sure what that means. And, after trying to reset the router, we are now unable to use the ipconfig prompt. We are simply dead in the water. Any suggestions? Could it be a modem or router issue. We are using a terribly old modem.

First, turn-off the computers, then unplug both the router and the modem from the wall outlet and wait 2-3 minutes. Next, plug the modem power cord into the wall outlet and wait to all the modem lights blink properly. Then plug the router's power supply cord into the wall outlet and wait about 3 minutes for everything to reset. If this procedure does not result in a internet connection, the modem likely is defective and should be replaced. If you are currently leasing a modem from Comcast, you can begin saving about $7.00 a month by purchasing your own modem. This would be an excellect choice and one that I use: MOTOROLA SB6121 SURFboard Cable Modem RJ-45 After installing it, give Comcast support a call and you'll be up and running in about five minutes. Carey Frisch