Limited Connectivity - wireless and Cable
Looking for a little assistance. I have a Dell E1405- just over a year old. Installed with XP when it came then had a vista upgrade from Dell. Vista was in place for 9 months and used wi-fi (public) and home DSL LAN connections for a long time. Several months ago, both wireless and cable stopped working suddenly. Had not changed any settings or installed anything further. I have a cable modem that works fine with a desktop with XP. When I plug in to the cable modem to my laptop (vista) - I get a limited connectivity - Only local connection and no connection to the internet.I have lurked on lots of forums for support. Have reset network adaptor, run the diagnostics through the network and sharing center multiple timex I uninstalled all Norton.I reinstalled vista.I reinstalled vista again with a clean/format install after backing up my drive.I have a Broadcom 440x 10/10. I have disabled it and re-enabled it mutliple times.Wireless- Intel PRO/Wireless 3945ABGI took it to Geek Squad. They recommended reinstalling Vista (which I did).My ipconfig:Wirelss Lan: DisconnectedEthernet adapater LAN: Connection-specific DNS Suffix: Link-local IPv6 Address: fe80::58ca:fc3a:a79e:c9a7%8 IPv4 Address : 169.254.1.1 Subnet Mask 255.255.0.0 Default Gateway: 169.254.2.2Tunnel Adapter Local Area Connection*6 Connection Specific DNS Suffix: Link Local IPv6 Address: fe80::5efe:169.254.1.1%11 Default Gateway:Tunnel Adapter Local Area Connection& 7: Media State : Media DisconnectedTwo issues: 1. Is it software or hardware (my thoughts - software) 2. Any ideas or solutions? Thanks in advance!
March 9th, 2008 4:21pm

Hi, You can refer to the following article: Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers http://support.microsoft.com/kb/928233/en-us If the issue persists, please help me collect the following information for further research: Netmon ======= 1. Please download NetMon3.1 from the following website, and install it on both machines: http://www.microsoft.com/downloads/details.aspx?FamilyID=18b1d59d-f4d8-4213-8d17-2f6dde7d7aac&DisplayLang=en 2. Log onto the machines with the account that is a member of administrators group and launch NetMon3.1. For Windows Vista, please right-click the Netmon icon and select Run as Administrator to launch NetMon3.1. 3. In the Microsoft Network Monitor 3.1 window, click Create a new capture tab 4. In the new tab, select all the Network Adapters in the Select Networks window. 5. After that, press F10 to start NetMon. 6. Click Start -> All Programs -> Accessories. 7. Right-click Command Prompt and press Enter. 8. Type the following line and press Enter. Ipconfig /renew 9. Then go back to the Netmon window and press F11 to stop the Netmon. 10. Press Ctrl+S to save the netmon files. Event Log ======= 1. Run Network Diagnostic again. 2. Click Start button, input "eventvwr" (without the quotation marks) and press Enter. 3. In the left pane, click Windows logs to expand the subfolders. 4. Right-click System and click Filter Current Log. 5. Choose Network Diagnostics in the Event sources dropdown menu and click OK. 6. Right-click System and click Save Filtered Log File As. Choose Desktop in the left list, and save the log file using networkdiagnostics as the name. I have created a FTP site and you can upload the file to me from the following the following site: https://sftus.one.microsoft.com/ChooseTransfer.aspx?key=00814334-ec81-40a0-bb39-571501911336 Password: 13H5CaNw]oP Tim Quan - MSFT
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March 11th, 2008 11:17am

Hi, As this thread has been quiet for a while we will be changing the issue type to Comment. If you wish to return to this question you can go ahead and change the type back to Question. Then you can edit your initial post and change the radio button at the top of the post editor window. If the issue has been resolved, wed love to hear your solution. By sharing your experience you can help other community members facing similar problems. Thanks! Tim Quan - MSFT
March 14th, 2008 5:20am

I have an HP and Toshiba Laptops running Vista that had flawless wireless connections to a D-Link router using WPA2 for about a year. Several weeks ago there were several Vista Automatic updates, I began experiencing connection dropouts. It was the recent batch of updates that included that "additional" patch to check for "authentic" Microsoft software...(Vista needs many other issues corrected before worrying about that one IMHO). After those last few rounds of updates, it started dropping connections. It "seems" as though it is dropping whenever the WPA2 keys were switching.About a month or two ago, I spent an entire day or two figuring out why I couldn't establish a RDP connections after several updates installed. It turned out to be the network AutoTuning that had been turned on in Vista. I turned it off using: netsh interface tcp set global autotuning=disabledand RDP started working just fine again.Today, I disabled the Network Receive Scaling using: netsh interface tcp set global rss=disabledSo far, it "appears" to have fixed the dropped connection issue when using WPA2. It has stayed connected for several hours, which is the best it's been in a week.
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March 14th, 2008 9:00am

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