Latest version of Windows Update causing error 80244004
Dear Sir or Madam - In the past two days, we've run Windows Update on three different servers, all are running Win 2008 R2. We are prompted to install a new version of Windows Update and proceed to do so. After the update completes successfully, when we attempt to "Check for updates" , it fails with error 0x80244004. In two of these cases, this occurred during the initial installation of Windows on the hardware. I've searched the Internet for these symptoms. All the cases I've found that had a resolution pertained to some anti-virus product called "Eset" which we do not use. I haven't found any resolved case citing other causes of this problem. Please adivse. Thank you. Here are the relevant lines from "WindowsUpdate.log" - 2012-06-28 15:23:46:515 928 170 AU Triggering AU detection through DetectNow API 2012-06-28 15:23:46:515 928 170 AU Triggering Online detection (interactive) 2012-06-28 15:23:46:515 928 ec8 AU ############# 2012-06-28 15:23:46:515 928 ec8 AU ## START ## AU: Search for updates 2012-06-28 15:23:46:515 928 ec8 AU ######### 2012-06-28 15:23:46:515 928 ec8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {8EDDD883-C7CC-4084-B3C1-74EBDD9970F5}] 2012-06-28 15:23:46:515 928 ddc Agent ************* 2012-06-28 15:23:46:515 928 ddc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-06-28 15:23:46:515 928 ddc Agent ********* 2012-06-28 15:23:46:515 928 ddc Agent * Online = Yes; Ignore download priority = No 2012-06-28 15:23:46:515 928 ddc Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2012-06-28 15:23:46:515 928 ddc Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update 2012-06-28 15:23:46:515 928 ddc Agent * Search Scope = {Machine} 2012-06-28 15:23:46:515 928 ddc Setup Checking for agent SelfUpdate 2012-06-28 15:23:46:515 928 ddc Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256 2012-06-28 15:23:46:531 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-06-28 15:23:46:547 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:46:656 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-06-28 15:23:46:656 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:46:656 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab: 2012-06-28 15:23:46:671 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:46:734 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab: 2012-06-28 15:23:46:734 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:46:765 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab: 2012-06-28 15:23:46:781 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:46:874 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab: 2012-06-28 15:23:46:874 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:46:905 928 ddc Setup Determining whether a new setup handler needs to be downloaded 2012-06-28 15:23:46:905 928 ddc Setup SelfUpdate handler is not found. It will be downloaded 2012-06-28 15:23:46:905 928 ddc Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" 2012-06-28 15:23:46:921 928 ddc Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed. 2012-06-28 15:23:46:921 928 ddc Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2012-06-28 15:23:47:030 928 ddc Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed. 2012-06-28 15:23:47:030 928 ddc Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2012-06-28 15:23:47:186 928 ddc Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" is already installed. 2012-06-28 15:23:47:186 928 ddc Setup SelfUpdate check completed. SelfUpdate is NOT required. 2012-06-28 15:23:47:327 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-06-28 15:23:47:327 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:47:420 928 ddc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-06-28 15:23:47:420 928 ddc Misc Microsoft signed: Yes 2012-06-28 15:23:47:420 928 ddc PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2012-06-28 15:23:47:420 928 ddc PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx 2012-06-28 15:23:47:966 928 ddc PT WARNING: GetConfig failure, error = 0x80244004, soap client error = 4, soap error code = 0, HTTP status code = 200 2012-06-28 15:23:47:966 928 ddc PT WARNING: PTError: 0x80244004 2012-06-28 15:23:47:966 928 ddc PT WARNING: GetConfig_WithRecovery failed: 0x80244004 2012-06-28 15:23:47:966 928 ddc PT WARNING: RefreshConfig failed: 0x80244004 2012-06-28 15:23:47:966 928 ddc PT WARNING: RefreshPTState failed: 0x80244004 2012-06-28 15:23:47:966 928 ddc PT WARNING: Sync of Updates: 0x80244004 2012-06-28 15:23:47:966 928 ddc PT WARNING: SyncServerUpdatesInternal failed: 0x80244004 2012-06-28 15:23:47:966 928 ddc Agent * WARNING: Failed to synchronize, error = 0x80244004 2012-06-28 15:23:47:966 928 ddc Agent * WARNING: Exit code = 0x80244004 2012-06-28 15:23:47:966 928 ddc Agent ********* 2012-06-28 15:23:47:966 928 ddc Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-06-28 15:23:47:966 928 ddc Agent ************* 2012-06-28 15:23:47:966 928 ddc Agent WARNING: WU client failed Searching for update with error 0x80244004 2012-06-28 15:23:47:966 928 d10 AU >>## RESUMED ## AU: Search for updates [CallId = {8EDDD883-C7CC-4084-B3C1-74EBDD9970F5}] 2012-06-28 15:23:47:966 928 d10 AU # WARNING: Search callback failed, result = 0x80244004 2012-06-28 15:23:47:966 928 d10 AU # WARNING: Failed to find updates with error code 80244004 2012-06-28 15:23:47:966 928 d10 AU ######### 2012-06-28 15:23:47:966 928 d10 AU ## END ## AU: Search for updates [CallId = {8EDDD883-C7CC-4084-B3C1-74EBDD9970F5}] 2012-06-28 15:23:47:966 928 d10 AU ############# 2012-06-28 15:23:47:966 928 d10 AU Successfully wrote event for AU health state:0 2012-06-28 15:23:47:966 928 d10 AU Successfully wrote event for AU health state:0 2012-06-28 15:23:52:974 928 ddc Report REPORT EVENT: {D4F6890B-DC12-4915-A0E6-9414793ECD7E} 2012-06-28 15:23:47:966-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244004 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244004. 2012-06-28 15:23:52:989 928 ddc Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-06-28 15:23:52:989 928 ddc Report WER Report sent: 7.6.7600.256 0x80244004 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged 2012-06-28 15:23:52:989 928 ddc Report CWERReporter finishing event handling. (00000000)
June 28th, 2012 3:43pm

SAme problem. Mine looks like this 2012-06-29 13:57:11:415 820 e28 AU Triggering AU detection through DetectNow API 2012-06-29 13:57:11:415 820 e28 AU Triggering Online detection (interactive) non-default 2012-06-29 13:57:11:415 820 3ac AU ############# 2012-06-29 13:57:11:415 820 3ac AU ## START ## AU: Search for updates 2012-06-29 13:57:11:415 820 3ac AU ######### 2012-06-29 13:57:11:415 820 3ac AU <<## SUBMITTED ## AU: Search for updates [CallId = {49A7E818-40A5-47D1-BD6B-2975FBF5D4C9}] 2012-06-29 13:57:11:415 820 179c Agent ************* 2012-06-29 13:57:11:415 820 179c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-06-29 13:57:11:415 820 179c Agent ********* 2012-06-29 13:57:11:415 820 179c Agent * Online = Yes; Ignore download priority = No 2012-06-29 13:57:11:415 820 179c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2012-06-29 13:57:11:415 820 179c Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service 2012-06-29 13:57:11:415 820 179c Agent * Search Scope = {Machine} 2012-06-29 13:57:11:415 820 179c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-06-29 13:57:11:430 820 179c Misc Microsoft signed: Yes 2012-06-29 13:57:11:477 820 179c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-06-29 13:57:11:477 820 179c Misc Microsoft signed: Yes 2012-06-29 13:57:11:493 820 179c Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/1/microsoftupdate/redir/muauth.cab 2012-06-29 13:57:11:493 820 179c Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2012-06-29 13:57:11:508 820 179c Misc Microsoft signed: Yes 2012-06-29 13:57:11:539 820 179c Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2012-06-29 13:57:11:555 820 179c Misc Microsoft signed: Yes 2012-06-29 13:57:11:555 820 179c Setup Checking for agent SelfUpdate 2012-06-29 13:57:11:555 820 179c Setup Already checked for selfupdate. SelfUpdate is NOT required. 2012-06-29 13:57:11:805 820 179c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab: 2012-06-29 13:57:11:820 820 179c Misc Microsoft signed: Yes 2012-06-29 13:57:11:851 820 179c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab: 2012-06-29 13:57:11:851 820 179c Misc Microsoft signed: Yes 2012-06-29 13:57:11:867 820 179c PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2012-06-29 13:57:11:867 820 179c PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx 2012-06-29 13:57:11:867 820 179c PT WARNING: Cached cookie has expired or new PID is available 2012-06-29 13:57:12:148 820 179c PT WARNING: GetCookie failure, error = 0x80244004, soap client error = 4, soap error code = 0, HTTP status code = 200 2012-06-29 13:57:12:148 820 179c PT WARNING: PTError: 0x80244004 2012-06-29 13:57:12:148 820 179c PT WARNING: GetCookie_WithRecovery failed : 0x80244004 2012-06-29 13:57:12:148 820 179c PT WARNING: RefreshCookie failed: 0x80244004 2012-06-29 13:57:12:148 820 179c PT WARNING: RefreshPTState failed: 0x80244004 2012-06-29 13:57:12:148 820 179c PT WARNING: Sync of Updates: 0x80244004 2012-06-29 13:57:12:148 820 179c PT WARNING: SyncServerUpdatesInternal failed: 0x80244004 2012-06-29 13:57:12:148 820 179c Agent * WARNING: Failed to synchronize, error = 0x80244004 2012-06-29 13:57:12:148 820 179c Agent * WARNING: Exit code = 0x80244004 2012-06-29 13:57:12:148 820 179c Agent ********* 2012-06-29 13:57:12:148 820 179c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-06-29 13:57:12:148 820 179c Agent ************* 2012-06-29 13:57:12:148 820 179c Agent WARNING: WU client failed Searching for update with error 0x80244004 2012-06-29 13:57:12:179 820 628 AU >>## RESUMED ## AU: Search for updates [CallId = {49A7E818-40A5-47D1-BD6B-2975FBF5D4C9}] 2012-06-29 13:57:12:179 820 628 AU # WARNING: Search callback failed, result = 0x80244004 2012-06-29 13:57:12:179 820 628 AU # WARNING: Failed to find updates with error code 80244004 2012-06-29 13:57:12:179 820 628 AU ######### 2012-06-29 13:57:12:179 820 628 AU ## END ## AU: Search for updates [CallId = {49A7E818-40A5-47D1-BD6B-2975FBF5D4C9}] 2012-06-29 13:57:12:179 820 628 AU #############
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June 29th, 2012 2:46pm

proxy settings need to be reset Click Start, and then type cmd in the Start programs and files box.Right-click cmd.exe in the Programs list, and then click Run as administrator. Note If you are prompted for an administrator password or confirmation, type the password or click Continue.Type the following command and then press Enter: netsh winhttp show proxy Note The proxy setting is listed next to Proxy Server. If there is no proxy server, Direct Access <no proxy server> is shown in the Command Prompt window.To remove the listed proxy setting, type the following command and then press Enter: netsh winhttp reset proxy - otherwise (if you have aproxy server) set your proxy server and add the windows update site in the bypass list.
June 30th, 2012 11:51am

Hi , There is a resolved thread for your reference: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-will-not-work-getting-error/d0ba46ff-64d7-402a-a9d8-82e03c84e4db Please kindly understand this is Windows 7 forum. For Windows Server related issue, it is recommended to post your question on the Windows Server forum. Thank you for your understanding. Windows Server forum http://social.technet.microsoft.com/Forums/en-US/category/windowsserverTracy Cai TechNet Community Support
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July 2nd, 2012 3:41am

Hello Tracy - It would help us if Microsoft would provide some guidance about which forum to use for a question. There is one long list of forums, and they are not listed alphabetically (try looking for "Security" under "Windows Server"). Also, Windows 7 and Windows 2008 R2 are the same thing from a code perspective, so if you want us to distinguish between workstations and servers, that should be made more clear. You should propose creating the "Find the right Forum" wizard. They'll reward you with a big bonus. (-: Thank you. James Troy
July 3rd, 2012 11:47am

We, also, do not use ESET A/V but were having the same issues with Windows Update. We tracked the problem down to the new Windows Update certificate missing on our WatchGuard Firebox and causing HTTPS Deep Packet Inspection (DPI) to fail. A quick workaround was to add the update server's network address range to a "DPI Bypass" rule on the firewall; but longer term we're waiting for WatchGuard to add the new certificate to the firewall's trusted root certificate store. Hope this saves someone else some time... --Scott
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July 9th, 2012 2:49pm

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