Laptops on Windows Domain sometimes have problems accessing internet when off-site
Hi all-- We've had this problem for a long time. When users travel, sometimes they can't get internet access from a wired or wireless connection. Here are a couple examples: 1) A user goes to a hotel and tries to access the wireless in their room. They can connect to the access point. They open a web browser and they can't get re-directed to the hotel's login page. 2) A user goes to another laboratory/university and tries to access the wired network. They connect, link is fine, but no internet access. There's no login page to be re-directed to. It should just "work". What I've found is that it's a DNS issue. Because the computer is on a Windows Domain, it seems it MUST use our DNS servers. Even if you connect to an outside network and do an ipconfig /all, it looks like everything is ok. It'll even show their DNS servers listed in the config. The computer just won't use the other network's DNS server. I found a reg key that keeps our DNS servers listed and it seems that they take priority every time: HKLM\SOFTWARE\Policies\Microsoft\Windows NT\DNSClient All the values under that key are for our AD domain. NameServer and Searchlist never change. What I've found is if the user edits the NameServer string and puts the DNS server of the network they're on, everything works just fine. They get re-directed to the hotel's correct login page or their internet access starts working. Obviously this isn't a fix for everyone. Most of my users are pretty knowledgeable so it’s easy for me to walk them through or send them a .reg file that they can edit and run. This problem isn't limited to Windows 7. It was like this with XP as well. It's not hardware related. The problem exists on both wired and wireless, Intel or Broadcom, laptops or desktops. Anyone else have this problem? Got a good work-around for this? Thanks for any help! Jim
February 14th, 2011 1:17pm

Hi, Do you have any specific settings in domain environment? Try to disable your firewall to check what the result is. As your description, it may be related to DNS server, I suggest you check the DNS client setting: Local Computer Configuration>Administrative Templates>Network>DNS Client Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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February 17th, 2011 5:32am

What Alex forgot to specifically mention is that you need to check that setting in your domain's Group Policies. Since it's not limited to Windows 7 or any specific type of network adapter (ie. not a driver issue) it must be in there. Changing it in the local policy won't work; the first time you log back onto the domain it'll be changed right back.
February 17th, 2011 7:50am

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