Running windows xp sp3-laptop too slow and gets hung up-always get error report window to send error reports or not to send-have tried disk clean-up and defrag. can anyone guide me on what to do in simple terms?

This could be caused by hardware (overheating, component failure) or software. There is no way to tell from your post. Hardware troubleshooting: http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot Software troubleshooting should start with: http://www.elephantboycomputers.com/page2.html#Removing_Malware Also look in Event Viewer for clues: Start>Run>eventvwr.msc [OK]MS-MVP - Elephant Boy Computers - Don't Panic!