- Edited by Brandon RecordsModerator 13 hours 24 minutes ago Clarified title.
To be able to troubleshoot what might be causing your system to crash, we need the dump files. In an ideal situation, more than one file would be needed to establish a pattern so if you do have more than one, please upload them.
Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.
When you are done, make the folder public and share the link here.
Blue Screen of Death Co-Authored by ZigZag3143& JMH3143
Hello windowsisamess,
What is your current situation?
Please upload the dump file to OneDrive and share it with us as MVP S.Sengupta mentioned.
Upload to OneDrive:
http://windows.microsoft.com/en-us/onedrive/add-photos-files
Share files:
http://windows.microsoft.com/en-us/onedrive/share-file-folder
Please take a look at the following article about resolving blue screen errors in Windows.
http://windows.microsoft.com/en-hk/windows-8/resolve-windows-blue-screen-errors
Best regards,
Fangzhou CHEN
To be able to troubleshoot what might be causing your system to crash, we need the dump files. In an ideal situation, more than one file would be needed to establish a pattern so if you do have more than one, please upload them.
Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.
When you are done, make the folder public and share the link here.
Blue Screen of Death Co-Authored by ZigZag3143& JMH3143
If you are having trouble with the instructions in the Wiki about how to upload and share the files , please refer to the video tutorials in the links below.
Before watching the videos, there are a few things to remember about what is needed here, and how to accomplish the task.
1. Upload the files to a new folder on OneDrive.
How to upload files to OneDrive.
http://www.youtube.com/watch?v=QRdhqIYSGAU
2. Make the folder public.
3. Get a link. (see video below)
3a. Shorten the link if you want to.(optional)
4. Highlight the link, right click it and copy it.
5. Navigate back here and Paste (ctrl+v) it into the body of your post here.
How to share files on onedrive
http://www.youtube.com/watch?v=4lyme35HdQw
As the others have stated, to provide specific information you will need to provide us with access to the dump files so that we can identify the cause of your crashes.
On a more general note, BSOD are most often caused by drivers. I would suggest checking with the system or component manufacturers to determine if any newer or updated drivers exist. If so, I would recommend downloading and installing these drivers. You can also disable any software that starts with Windows or runs in the background to eliminate those potential causes.
Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet