LYNC Mobile App users are not able to connect for a particular SIP domain

Hi,

I have users in our organization who are having SIP id and UPN suffixes added. So they are able to login through either their SIP ID assigned or the UPNs through LYNC. Through LYNC Client, they are able to login perfectly. but They are facing issue when they are trying to connect through LYNC mobile app? 

We have multiple SIP domains in organisation. We are facing problem for one domain.

I see all DNS SRV records are in order. Can you suggest any tests to run to check this? 

Thanks,

Vinay Mishra


  • Edited by vinay6m Tuesday, February 03, 2015 4:28 PM
February 3rd, 2015 7:26pm

Hi,

This solved other minor issues. but for this issue, It cam out to be very minor. Since I was not with end users, they work remote I was not able to verify the configuration of lync client. Scene was, that user SIP domain was different than the domain mentioned in UPN suffix. So, in addition to sign-in address, domain login details in form of domain\username was required to put in lync Mobile app manually. This fixed our issue after a long time of analysis. Strange..

Thanks & Regards,

Vinay Mishra

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February 11th, 2015 10:51am

Well, there you go.  :)   Glad the rest of our advice was helpful in other ways.
February 11th, 2015 2:31pm

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