Hi,
I have setup Exchange 2010 with Unified Messaging role and Lync 2010. They are integrated and working fine.
I also have a prompt that says: "Welcome to CompanyABC. If you know the extension number of the person you wish to speak to, please dial now. Alternatively, press 1 for Group1, 2 for Group2, 3 for Group3, 9 for Group4 or hold the line".
Each extension has 3 digits and what I need to achieve is if the user press 3 digits on the main prompt, he gets transferred to the extension. However, this seems not to be an option on the UM Auto Attendant because the key mapping only accepts one digit.
Does anyone know how to implement this scenario on Exchange UM?
Thanks in advance,
Giancarlo