KB3055999 failed to install with error 8007371B in every tentative, even afet using DISM. Considering the WU tells exactly the error (8007371B), is there a solution for this error? What should I do?

I have tried using WindowsUpdateDiagnostic.diagcab, sfc.exe /scannow and dism.exe /online /cleanup-image /restorehealth, many times without success: the error code for the failed Windows update was 8007371B.

Eventually, I got success using dism.exe /online /cleanup-image /restorehealth. The final output told me it concluded the operation with success and repaired the corruption. Immediately, I tried again to install KB3055999 via Windows Update, and it failed with the same error code: 8007371B.

Considering Windows Update tells exactly the error (8007371B), is there a solution for this error? What should I do? Maybe hiding the update and forget it forever? Any MS engineer can give some guide?

Thanks.


ADDED: I forgot to say that I also tried the Windows Update Problem Solution built in the OS.
  • Edited by __arpoador 6 hours 35 minutes ago Built in problem solution
May 26th, 2015 7:08pm

I've just succeeded running dism.exe /online /cleanup-image /restorehealth, for the 2nd time. Then, I downloaded the standalone package for KB3055999 and tried to install it. After 15 minutes, the installation failed. The standalone package does not write any error code.

Immediately, I ran WindowsUpdateDiagnostic.diagcab and it wrote some errors were found and corrected. I ran, again, the standalone package for KB3055999, and it failed once more.

Considering Windows Update tells exactly the error (8007371B), is there a solution for this error? What should I do? Maybe hiding the update and forget it forever? Any MS engineer can give some guide?

Thanks.

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May 26th, 2015 9:00pm

Hi,

Firstly, access to the path below to check if Pending.xml here, if that it is, remove the file and restart the computer for test:

C:\Windows\WinSXS

Secondly, I have seen other people in our forum encounter similar problem, you can access to the path below find cbs.log for more details about update installation failed:

C:\Windows\Logs\CBS.log

You can also upload the log file to OneDrive, then post the download link here, we could help you analyze the file together.

May 27th, 2015 2:56am

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