- Moved by Carey FrischMVP Monday, December 30, 2013 4:26 AM Relocated
I am also having the same problem. All of a sudden, after several crashes on a new notebook I had to do a total system recovery and reinstall win 8.1 again. It worked for about 1 week and started doing the same thing again. The notice said k7 security needed to be updated. I did not install this program and cannot find it to uninstall it. I have t assume that it came with win 8.1 and I am not happy! Is there a reason MS would add this program in and then hide it so it cannot be uninstalled?
I did find an uninstall program on K7's site,http://www.k7security.gr/free_tools.html , but I still don't know that this is safe to use, since I had never heard of this program or company before I started having problems after the win 8.1 upgrade.
Any help or suggestions would be appreciated.
- Edited by intrntmoma Sunday, January 12, 2014 10:07 PM
OK an update....I tried the K7 uninstall tool from their site an it said no trace of the program was found.....what's up MS?!?!?!?! Your tools say to update K7 but, their uninstall tool says it doesn't exist!
Okay.....is anyone listening to this? This is definitely a problem! and I can't find any answers anywhere.
I could really use some help otherwise I have a $600 paperweight here
- Edited by intrntmoma Tuesday, January 14, 2014 1:44 AM
Microsoft does not automatically load anything called "K7" as far as I can see.
Chances are you contracted it yourself by downloading something.
What would you have Microsoft do about this? Stop you from downloading and installing things?
YOU are the system administrator of your system. Take responsibility for its ongoing health. Just a few suggestions:
- Avoid downloading and running things you haven't researched.
- Set IE to not run ActiveX from any site in the Internet Zone.
- Get a quality anti-malware program to replace the basic one Microsoft includes with Windows.
- Install the MVPS hosts file to block parasite web sites.
- Make backups.
Wrong! I just updated to Windows 8.1 and lo and behold I got K7 update errors too.
I have been in IT for over 30 years and I know if I did or did not download something - - I did not intentionally download K7! I have been having crashes ever since Win 8.1 was updated.
No one seems to know about this or wants to help- -- very frustrating!
Wrong! I just updated to Windows 8.1 and lo and behold I got K7 update errors too.
Any possibility that you got a K7 infection from a site you visited? Nowadays, without a few layers of protection and a little luck things can install themselves, e.g., from scripts run by ads, without checking with you. Don't I recall the msn site, complete with ads, is the default home page? It's one of the reasons I add the MVPS hosts file very early in my installation process. Most ad sites are simply blocked.
Since you know what you're doing, have you identified any specific files that have to do with this "K7" infection? Others can verify whether they have them on their systems.
Noel, It happened that I had Netlimiter installed causing those BAD_POOL_CALLER crashes. You should have installed something that is being attached to your network card.
It could be a driver related error, i'm pointing to that.