Hello,

There is a very annoying problem with Windows 8 (and up), this issue did not exist with Windows 7 or earlier.

Basically if you go to "Network" in Windows Explorer you will (as expected) see all of your network devices - any device with a web interface should have a "View device webpage" option if you right-click it. This works fine as long as the device is http, if you try to do it with an https device it will give you an error "Error 0x80004002: No such interface supported". 

Same thing happens on all Windows 8, 8.1 and Windows 10 machines (regardless of default browser) but it works perfectly fine on a Windows 7 machine... Anyone got any idea for a workaround? The device used I'm using is a Netgear ReadyNAS but it seems to happen with any device that uses https for its admin webpage.


Really thankful for any help I can get on this!

• Edited by Hesten123 Thursday, January 22, 2015 6:42 PM

Also wondered about this but never got around to actually making a thread about it! I don't have any solution more than creating a shortcut to the device web page, would like to see if there are any other ways.

• Edited by Mzeera Saturday, January 24, 2015 6:30 PM

Hi Hesten123,

Please take the suggestion to create a shortcut as a workaround temporarily.

Currently I am not able to reproduce the issue. If available, please upload us the screenshot of this issue.

If any further helpful information, I will update here.

Best r

Hi Michael,

Thank you for the reply.. I can't put pictures in here as my account is not verified but here are three screenshots:
http://imgur.com/wsZvTWz

And when you click it, this happens (no matter what browser is set to default):
http://imgur.com/eulVKHf

This does not happen in Windows 7 on earlier with the exact same device, only in Windows 8 and later.

Here are the properties for this specific device:
http://imgur.com/WZwlYEM

Note that clicking the web address from inside the "properties" window works just fine.. The error only occurs when you right-click and then "View device webpage".

• Edited by Hesten123 Tuesday, January 27, 2015 10:05 PM

Hi Hesten123,

Thanks for the update.

So you mean this device could be accessed from the link under the properties, and could not through the right click of View Device Manager?

I suspect there might be some calling error (or configuration mistake) within this, please consider run process monitor and capture two traces through the above two connect methods, you may upload them into OneDrive and post the shared link here.

Follow the steps mentioned in the article below:

Troubleshooting with Process Monitor

Best regards

Hi Michael,

I created a .gif to better demonstrate what's happening.. Somehow I managed to make a somewhat perfect looping gif so don't get stuck watching it for too long - it does loop ;)

http://imgur.com/XFCqMpO

Also note that the media device at the end of the gif is the same device but if you check properties it uses a http link rather than a https link - if I right-click that one and press "view device webpage" it works just fine.

----

Here's a process monitor capture of me trying "view device webpage":

https://onedrive.live.com/redir?resid=22B9C7037AD2E51B!249&authkey=!AML4mAr7NaB0d2w&ithint=file%2cPML

to find the action just search for "nas", or the full hostname; nas-2B-F7-7C

Hope you can help me find a solution for this.. I guess it's related to certificates but I don't see why it's an issue on Windows 8 but not Windows 7.

• Edited by Hesten123 Thursday, January 29, 2015 7:06 PM