I'm repairing a clients laptop with Windows 7 on it, now I've tried everything possible in cmd to reset IP's, etc. Now its showing as being connected to the internet, but when I open up a browser, nothing, just cannot display. I've been online for hours looking for a way to fix it, and I've done everything I can think of to get it up and running.Heres the specs of the machine:Toshiba P200D4GB RAM2.2Ghz AMD Turion 64 X2180GB HDDI've also reinstalled, disabled, re-enabled the network controller, and still no luck, this pc was also infected with malware and I'm lead to believe this may be a catalyst.Thanks in advance.

What internet connection are you using? Wireless or Wired? If Wireless, when you hover over the wireless tray applet, does it say "connected to local" or "Local and internet" access? The problem might be with the wireless router and you will need to power cycle the router and cable modem . Unplug both for 30 seconds, then wait for the modem to boot completely (all green lights) and then plug the router back in so it picks up the modems new settings. Do this with your computer powered off and after everything is completed, power on the laptop and give the internet another go. Regards, Jen

I've tried both, same thing still happening, and I have about 6 other laptops on the router at the same time, every one of them is working, so its leading me to this one laptop

It very well could be the laptop - but the laptop has lost its connection to the router. By power cycling all of the devices related to the problem, you can start with a clean slate if you will. By tired both, did you mean wired and wireless or power cycling? What does your wireless applet report with a mouse hover? Internset access or local access?

Wired, Wireless and Power cycling, and it shows Internet Access when I hover over

Ok, I had a similar problem with a friend. I built a new computer at my house, on my wireless network and everything worked fine. They picked up the computer, took it home and could not get the computer to work on their network even though it was fine on mine. I tried working with them over the phone since they were quite some distance from me and could not resolve it in the initial phone call. I told them I would do some checking and call them back, but my suspicions were that there was something funky going on with their wireless password. (They reported that the computer never asked for the wireless password to their network). Basically, what was happening is that the computer was seeing the router, but could not communicate through it. (This is the reason for power cycling) Their computer could not communicate through the router, so I had them go into 'networks and sharing' and check things in there. When you go to 'networks and sharing' , does the the "map" show any red X's? In the second section, does it show that you a "home network" or public" network and with "internet access"? Mostly, I had them look at the right pane of 'networks and sharing' 'advanced settings' and 'manage wireless networks' and 'Change advanced settings'. By the time I called them back, they had fixed the problem themselves. Now, they are *not* computer people, so I highly doubt it was a difficult fix. Also, being "not computer people", they had no idea "how they fixed it". but My suspicions are that they reentered their network WPA password, or checked something off like network discovery or switched from a "home" network" to a "public" type which essentially created a new network profile that was different from the original that I used at my house. In fact, thinking about it, this makes the most sense since it affects both wireless and wired networks. It has to be some sort of global change, and not a particular adapter change, so creating a new network profile using the "set up a new connection or network" on the main networks and sharing page makes the most sense to me. Sorry I could not be more helpful, but please let me know if any of these ideas have helped you, Jen

Hi, Please also try the following: 1. Update the router’s firmware. 2. Please bypass the router and connect it to the network directly to see if it works. 3. In addition, if there are some other computers on the network, do they also encounter this issue? Or, you can also take this computer to another network to see how it works. Hope this helps. Thanks. Nicholas Li - MSFT