Issue connecting Canon MX860 printer to a Windows 7 32 bit PC via network.
Hello, we connected a Canon MX860 printer to our network. We installed the correct drivers, 32 bit drivers for Windows XP and Windows 7 from the Canon website onto our server running Server 2003. Whenever we try to add the printer from a Windows 7 32bit PC, it constantly says it can't connect to it and won't install. However the printer adds fine to a Windows XP Pro SP 3 machine. What could be the problem?
July 30th, 2010 3:03pm

Hi, Will the printer work locally on a Windows 7 32 bit OS? I suggest you perform the following steps to troubleshoot the issue. 1. Click “Start”, “Devices and Printers”. 2. Click “Add a printer”. 3. Choose “Add a local printer” and click on “Create a new port”. 4. Select “Local Port” and click “Next”. 5. Type in "[\\computer name\printer name]" (without quotation marks) for the Port Name and click “OK”. Example: If the computer you wish to connect to is named ComputerA and the printer is called PrinterA then the path would be \\ComputerA\PrinterA 6. Please select a correct driver from the list. If the model is not listed, please click the “Windows Update” button. Wait for the process finishes and try to find the driver again. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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August 3rd, 2010 1:15pm

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