I get "The password is incorrect. Try again" attempting to logon ..... However, the password is not incorrect.
Is there a fix for this bug or corruption of the SAM database ?
* Just upgraded Windows 7 Ultimate (64-bit) with the Windows 8 Pro Upgrade (64-bit).
* I have Local user accounts only. No Windows Live Account.
* Before I performed the upgrade, I performed a disk scan for bad sectors, ran a full Checkdisk with 'Fixup', ran a Nortons360 full virus scan, and ran the Microsoft Malicious Software Removal Tool. There were no errors or virus's found.
* I had previously installed Windows 8 Technet Edition in a VM on the same physical machine with none of these problems with either the local user, administrator, or Windows Live accounts.
* It logged in successfully as administrator the first 3 times after the upgrade, then the problem appeared.
* I have multiple accounts which are members of the Administrators group, and I get the same problem on all of them. Cannot logon at all.
* I have multiple UAC accounts which are only members of the Users group, and it intermittently occurs on these. A reboot fixes these.
* When I login with a UAC account, I can select a program, select "Run as Administrator", select any of the administrator accounts, type in the password, and successfully run programs as administrator. This validates that the passwords are correct, the accounts are not disabled or locked out due to too many password attempts, and that the administrator accounts are functioning at that level.
* I cloned the system disk before I upgraded to Windows 8 Pro. When I boot up from the original Windows 7 image, I login with the same usernames & passwords without any problems. This proves that the problem was introduced during the upgrade process.
* The problem occurred briefly a couple of years ago on Windows 7, but cleared itself after I performed a login with a UAC account, and fired up a program with "Run as Administrator". This will not clear the problem on Windows 8.
Troubleshooting steps thus far:
* Checked accounts in "Local Users and Groups", and they all appear healthy.
* Reset the administrator password.
* Create a new administrator account from scratch.
* Remove accounts from the Administrators group, then re-add the accounts to the group.
* Rebooted the PC into Safe Mode. Same problem.
* I read a lot of the forum posts on the similar/same problem, and worked through the ideas, including:
1.Press the Windows key + R on your keyboard to launch the Run dialog box.
2.Type in control userpasswords2
3.Press Enter. The User Accounts window will display.
4.CHECK the option Users must enter a user name and password to use this computer
Many forum posters with the same/similar problem do not have multiple accounts created before they upgrade, so cannot perform all the above troubleshooting steps. Consequently, their posts are often dismissed as lost/forgotten passwords. I suspect that this problem is more widespread than Microsoft realises.
I do not want to run 'Reset' or 'Repair' from the install DVD, or perform a bare-metal install, because I do not want to blow away all of my 3rd Party applications and programs, resulting in re-licensing problems and day's of effort setting everything up again.
Does anybody know the fix ? .... is there any way to perform a fixup or repair on the SAM database ?
The only other option I can see is to restore back to Windows 7 and forget about Windows 8 ....
..... Para Dox
- Edited by Para Dox Thursday, November 08, 2012 8:04 AM