Hi All, Users with Windows 7 Enterprise experiencing an issue with IE8 when hitting a linked files from an email such as Excel, InfoPath that are stored in SharePoint WSS3, they get the Open/Save/Cancel dialog box and once they click any of those buttons (open for example) The file opens up OK but the IE Tab/window closes with error: "Internet explorer has stopped working". Any thoughts? Thanks a lot in advance

Hi, When did this issue occur for the first time? If recently, system restore can be under consideration. This behavior may occur due to an incompatible add-ons from Internet Explorer. I suggest disable all the add-ons to troubleshoot the issue. For detailed steps and more information, please refer to How can I disable a browser add-on? If it doesn’t work, reset IE follow the steps discussed here http://support.microsoft.com/kb/923737. Regards, Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Let’s take a look at what could be causing Internet Explorer to be giving you these messages. First step will be to reset Internet Explorer, you can do this by: • Close any Internet Explorer windows • Click Start • Click Control Panel • Open Internet Options (you may have to switch from category view to icons to find this) • Click the Advanced tab • Click Reset… • Click Reset • Click Close • Click OK • Open Internet Explorer If you are still having problems, then next thing to look at would be another program causing a conflict with Internet Explorer. You can test this by doing a clean boot: (if you have Windows Explorer crashes, test these with a clean boot as well) • Click Start • Type msconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig) • Press Enter on your keyboard • Click Continue on the User Account Control (If prompted) • Click Selective startup • Uncheck Load startup items • Click the Services tab • Check the Hide all Microsoft services box • Click Disable all • Click OK • Click Restart Now Once your computer has finished restarting, test to see if you still get the same error in Internet Explorer. If not then you just have to identify which service/startup item was causing the problem. • Click Start • Type msconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig) • Press Enter on your keyboard • Click Continue on the User Account Control (If prompted) • Click the Services tab • Check the Hide all Microsoft services box • Check (Enable) the top half of the service boxes • Click OK • Click Restart Now Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur. If you enable all services and the problem still hasn’t returned: • Click Start • Type msconfig into the search field (if using Windows XP you will need to click Run… then type in msconfig) • Press Enter on your keyboard • Click Continue on the User Account Control (If prompted) • Click the Startup tab • Check (Enable) the top half of the service boxes • Click OK • Click Restart Now Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur. Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.

Thanks Magon, I've disabled the add-ons one by one until I caught the ____. :)

You are welcome! I am glad it helps. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.