Hi Team,

we are facing issue in class asp application while doing search while using internet explorer 11 in windows 8.1, the search page is freezing,

but when we disable office document cache handler add-in at internet explorer search is working fine.

I have followed the methods

Method 1: Run the Internet Explorer Troubleshooter.

The Internet Explorer Performance Troubleshooter is an automated tool which will check for any performance issues which are common with the Internet Explorer on the computer and provides the details on how to fix them. Follow these steps and run the troubleshooter.

1. Press Windows Logo + W keys from the keyboard.
2. Type Troubleshooting in the search bar and press Enter.
3. In the Troubleshooting window, click on View All on the left pane.
4. Click on Internet Explorer Performance.
5. Click on Advanced and then click on Run as Administrator.

If the issue persists, follow method 2.

Method 2:  Turn off add-ons

Add-ons are apps that browsers use to interact with web content like videos and games. Incompatible or out-of-date add-ons might cause Internet Explorer to run slowly, crash, or prevent sites from displaying correctly. Before you turn off all add-ons, try starting Internet Explorer without add-ons to see if the problem goes away.

Even though issue not resolved.  Please help us to resolve issue or any tech net article.

T

Hi,

How about your problem now? For this problem, it would be better to use Process Monitor capture the searching process for deep research.

You can access to the link below to download Process Monitor:

https://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

How to capture a Process Monitor trace: 

http://blogs.msdn.com/b/dswl/archive/2010/01/10/how-to-capture-a-process-monitor-trace.aspx

Learning Example:

Using Process Monitor to Troubleshoot and Find Registry Hacks:

http://www.howtogeek.com/school/sysinternals-pro/lesson5/all/

Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.