I have had a problem with my internet connection for about a month now. I have talked with our internet service provider, and they don't know what the problem is. I have occasionally been able to connect, but when I do, the internet is very slow. Does anyone have any ideas?Win XP Home EditionUsing Google Chrome (Tried IE, doesn't work either)1 person needs an answerI do too

Have a look in the System and Application logs in Event Viewer forErrors and Warnings and post copies here. Don't post any more than 48hours ago.You can access Event Viewer by selecting Start, Control Panel,Administrative Tools, and Event Viewer. When researching the meaningof the error, information regarding Event ID, Source and Descriptionare important.A tip for posting copies of Error Reports! Run Event Viewer and doubleclick on the error you want to copy. In the window, which appears is abutton resembling two pages. Click the button and close EventViewer. Now start your message and do a paste into the body ofthe message. Make sure this is the first paste after exiting fromEvent Viewer. Hope this helps, Gerry Cornell

Something to add . . . I am using my laptop to correspond and I am also able to ping any website I want, yet it won't come up in the web browser. (Using the XP) Event Type: Error Event Source: Windows Search Service Event Category: Gatherer Event ID: 3013 Date: 12/6/2010 Time: 11:33:32 AM User: N/A Computer: OWNER-ABF0690FB Description: The entry <C:\DOCUMENTS AND SETTINGS\JEFF & SUSAN\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES-JOURNAL> in the hash map cannot be updated. Context: Application, SystemIndex Catalog Details: A device attached to the system is not functioning. (0x8007001f) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Warning Event Source: Google Update Event Category: None Event ID: 20 Date: 12/6/2010 Time: 12:26:45 PM User: OWNER-ABF0690FB\Jeff & Susan Computer: OWNER-ABF0690FB Description: The description for Event ID ( 20 ) in Source ( Google Update ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Network Request Error. Error: 0x80072ee2. Http status code: 0. Url=https://tools.google.com/service/update2 Trying config: source=IE, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee2. Http status code 0. trying WinHTTP. Send request returned 0x80072ee2. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=auto, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee2. Http status code 0. trying WinHTTP. Send request returned 0x80072ee2. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee2. Http status code 0. trying WinHTTP. Send request returned 0x80072ee2. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=auto, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee2..

Background informationhttp://snipurl.com/1lhw3qAre you using Windows Desktop Search or Trend?Event ID: 20 is commonly reported but I cannot see at the moment a solution. The problem has been around for some time.Hope this helps, Gerry Cornell

I have hijackthis, but that was after the internet problem.

Recent versions of HijackThis have come from Trend, who acquired the software from the original developer some time ago. It is not possible to determine when the comment on EventID.net was put there.http://free.antivirus.com/hijackthis/Have you refrained from installing Windows Search?What browser are you using?Do you have both Bing and Google on your system? Which is your default search engine? Do you have Google Chrome installed?Pleasse note the two errors may not be part of the same problem.Hope this helps, Gerry Cornell

I'm not sure if I have Windows Search. Is there a way that I could find it? I am using ChromeJust GoogleThank you for all of your help!

Select Start, Control Panel, Add / Remove Programs. I would uninstall and reinstall Google Chrome.Windows Desktop Search 4 also appears in Add / Remove Programs. Reading of the problems it caused I never installed it on my Windows XP computer. I would uninstall and revert to the original search engine. Note Windows Desktop Search 3 from reports never appeared in Add / Remove Programs and another approach was needed.http://www.davidarno.org/2008/08/22/how-to-remove-windows-desktop-seagupdaterch-...-revisited/Hope this helps, Gerry Cornell

I had Windows Search 4, I didn't even know that I had it. I also uninstalled and reinstalled Chrome. Hopefully will see some results.

Already going slow, or not at all. It was going fast for about 2 minutes before that. Could it be a virus?

Try the solution in this link:http://www.ehow.com/how_6810826_uninstall-windows-search-4_0-xp.htmlWhen reverting to the original search engine you may not see an immediate improvement in performance. I suspect (but do not know) that the indexing service will need to index files again and this can take several days making the system slow during that time. Even without having installed Windows Desktop search, if the user turned off the Indexing service and subsequently turns it back on you have this period whilst the system rebuilds the file index.Hope this helps, Gerry Cornell

I had already uninstalled Windows Search 4.0 and rebooted. I also installed Windows Search 3.0Windows is indexing right now.

I think you will find Windows Search 3 is more of the same, just a little less advanced and less bulky. Hope this helps, Gerry Cornell

It has finished indexing, still slow internet! Is there any other answer?

As I said in my previous post I think the problem is Windows Desktop search be it version 3 or 4.You may be able to isolate the problem by disabling Windows Desktop Search to prevent it from starting. If you still see the problem you will need to look for something else.To identify what loads when you boot use Autoruns (freeware fromMicrosoft).http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspxWith Autoruns you can uncheck an item, which disables it fromstarting,or you can right click an item and then delete it. If youuncheck you can recheck to re-enable the item. It is a much saferapproach than editing the Registry and better than using msconfig..Another useful feature of the programme is that you can right click anitem and select Search Online to get information about the itemselected. Hope this helps, Gerry Cornell

I have never used Windows Desktop Search before. I will use the download and disable it. Appreciate all of your help.

I am not able to find Win Des Search in the Autorun What is it called?

In Autoruns it's on the Services tab towards the end of the list showing as Wsearch. Disable it (do not delete it) and test to see what impact disabling has on system performance. You need to confirm you have identified that it is the cause of your poor system performance.My feeling is that then the best way would be look at what is being indexed as it could be that it is indexing information that is not needed. If the configuration were to be changed then you might perhaps be able to take advantage of what Windows Search offers without experiencing the heavy drain on system resources.Hope this helps, Gerry Cornell

Looked at what was being indexed. You were correct, it was indexing information that wasn't needed. I put a stop to that and also disabled the WDS. Restarted PC. Still no internet.

What is the name of your internet service provider? Where in the world are you located? In the UK you can conduct speed tests on the broadband connection?Hope this helps, Gerry Cornell

We use Charter Communications. I live in Washington, US.

I suggest you try here and say what your result is and how it compares with your expectations.http://www.myaccount.charter.com/customers/Support.aspx?SupportArticleID=2098Hope this helps, Gerry Cornell

When the Internet works, the speed is 298 kb a sec and when it doesn't I can't even take the speed test. Sorry I took so long to respond.