Internet crashing after going to youtube.

So basically my internet connection keeps disconnecting every time i go to youtube. I have no idea why this is doing it, but it didnt do it before i upgraded to windows 8.1.

Ive used my mothers computer, still a windows 8 machine, and it works FINE. The only difference is the OS! I'm getting sick and tired of this so any help short of destroying this computer would be helpful.

February 13th, 2014 10:46pm

Did you upgrade as well your PC driver after upgrade your OS to Windows 8.1

graphic driver and internet (LAN or Wifi) need to be updated in order to work with Windows 8.1

You can find the update from your PC or MB manufactured site

If there any specific error message during open Youtube? you can also try reset your browser to eliminate add on issue from your browser.

Giving us your detail PC model and spec with error code will be helpful to understand your issue

 


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February 13th, 2014 11:57pm

AF

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post * If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem.  The work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do Press Win+"R" and input regedit
Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"

February 14th, 2014 12:15am

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